Retail Manager

TUI Group; Cannock; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading travel and holiday company is seeking a Store Manager for their Cannock store. You will lead a motivated team to provide top-notch service and sales support for holidays, cruises, and UK breaks. The ideal candidate will demonstrate strong leadership skills and a passion for customer experience. This role promises a vibrant work environment with a competitive hourly wage and various benefits including bonuses and holiday discounts.

Benefits

Commission and discretionary bonus schemes

Health and Wellbeing benefits

Pension scheme and life assurance

Fantastic holiday benefits and discounts

Qualifications

• Proven experience in a retail management role.
• Strong ability to inspire and lead a team.
• Ability to use customer feedback to drive improvements.

Responsibilities

• Lead the Retail Team and develop team members.
• Ensure exceptional customer service and satisfaction.
• Drive sales and service goals.

Skills

Team leadership

Customer service

Sales

Problem-solving

Job description

Overview

Here at TUI, you’ll find we’re an inclusive company with a culture of care and by joining the Retail Team as a Store Manager at our Cannock store, you’ll lead a team to become destination experts to recommend and sell holidays, Cruise, UK Breaks and additional products whilst delivering exceptional sales and service results. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.

As part of our dedication to delivering exceptional customer service and flexibility for our customers, you’ll enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.

About our offer

• TUI offers much more than just a starting salary of £14.83 per hour
• Be rewarded for exceeding your targets with our commission and discretionary bonus schemes
• Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
• Benefit from our Health and Wellbeing across key areas – Financial, Health, Social, Community and Career
• Investment in your development and career progression
• Pension scheme and life assurance.

About the job

• Lead by example and role model our company values to inspire and coach your team whilst embracing change and rising to the demands that this role brings
• Develop your team to be proactive and investigate and resolve every question or complaint. If things don’t go quite right, you’ll be confident to step in and take ownership
• You’ll use customer feedback and insights to spot trends and find new ways to improve customer satisfaction and loyalty to grow our business
• As technology advances so does TUI, you’ll work with a variety of systems empowering you to enhance your knowledge to improve our customer digital journey
• Drive your team to exceed company sales and service goals, in Retail we call it ‘Smashing your Targets’
• Recruit and retain talent, maintaining high levels of engagement and low levels of attrition.