Retail Lead: Elevate Brand Experience & Team Coaching

Nike; Cannock; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading sportswear company in Cannock is seeking a Retail Lead to deliver exceptional customer service and oversee store operations. You will manage a team, ensure compliance with brand standards, and create a motivating work atmosphere. Ideal candidates must have prior retail experience and excellent communication skills. This role offers a full-time schedule with competitive compensation, performance bonuses, and employee discounts.

Benefits

Competitive compensation and benefits

Monthly performance-based bonus

Diversity, Equity & Inclusion initiatives

Generous employee discounts

Brand-new NIKE outfit for new hires

Qualifications

• Customer service and/or retail experience preferred.
• Ability to manage a small team of peers.
• Effective communicator, brand ambassador, and collaborative teammate.
• Demonstrated ability to apply product sales techniques.
• Flexible with scheduling and available to work retail hours.

Responsibilities

• Deliver exceptional consumer service and ensure a premium brand experience.
• Coordinate, coach, and motivate employees in your area.
• Support management of daily business to achieve sales targets.
• Ensure store complies with all standards and guidelines.

Skills

Customer service and/or retail experience

Ability to manage a small team

Effective communicator

Demonstrated product sales techniques

Flexible scheduling

Job description

A leading sportswear company in Cannock is seeking a Retail Lead to deliver exceptional customer service and oversee store operations. You will manage a team, ensure compliance with brand standards, and create a motivating work atmosphere. Ideal candidates must have prior retail experience and excellent communication skills. This role offers a full-time schedule with competitive compensation, performance bonuses, and employee discounts.