Retail Lead - Cannock

NIKE, Inc.; England; On-site; GBP 55,000; Full time

Job summary

A leading sports brand in Cannock is seeking a Retail Lead to deliver exceptional consumer service and manage team performance. The ideal candidate will coordinate daily operations to achieve sales targets and ensure compliance with brand standards. This full-time role offers competitive compensation along with various benefits, including discounts and a supportive team environment.

Benefits

Competitive compensation and benefits package

Performance-based bonus opportunities

Employee discounts

Supportive team environment

Qualifications

• Customer service and/or retail experience preferred.
• Ability to manage a small team of peers.
• Effective communicator, brand ambassador, and collaborative teammate.
• Demonstrated ability to apply product sales techniques.
• Flexible with scheduling and available to work retail hours.

Responsibilities

• Deliver exceptional consumer service and ensure a premium brand experience.
• Coordinate, coach, and motivate employees while maintaining a great work atmosphere.
• Support daily business management to achieve sales targets.
• Ensure compliance with all NIKE standards and guidelines.

Skills

Customer service

Retail experience

Team management

Effective communication

Job description

Retail Lead - Cannock

Nike
Cannock
£54,891 per year - estimated ?
Full time
NEW

Nike Cannock is looking for a Retail Lead to join our team and provide world‑class service to the consumer:

What you bring:

Join the NIKE, Inc. team! As a Lead, you will be responsible for delivering exceptional consumer service and ensuring a premium brand experience to our consumers. You will coordinate, coach, and motivate the employees in your area while maintaining an excellent work atmosphere. You will support the management of the daily business in your area to achieve sales targets, including digital services, visual merchandising, sales floor, and promotional campaigns. You will identify and solve problems in partnership with your store leadership and be a brand ambassador for NIKE's initiatives. You will also ensure the store complies with all NIKE standards and guidelines.

Our Leads specialize in one business area but will support cross‑functionally:

• COMMERCIAL: You will support a team that can deliver efficient receiving of product, inventory accuracy to visual presentation standards, and make timely monthly initiative launches.
• ATHLETE EXPERIENCE: You will ensure the team is equipped to deliver the highest quality athlete experience.
• CONSUMER EXPERIENCE: You will lead by example and deliver our sales floor service to bring the consumer journey to life.

What you get:

• One of the best compensation and benefits packages in the industry.
• Opportunity for monthly performance‑based bonus.
• A supportive team that values Diversity, Equity & Inclusion.
• A career at a company at the forefront of the sports and fashion industry.
• Generous online and in‑store employee discounts and a brand‑new NIKE outfit for you to sport with your teammates on the sales floor.

Qualifications

• Customer service and/or retail experience preferred.
• Ability to manage a small team of peers.
• Effective communicator, brand ambassador, and collaborative teammate.
• Demonstrated ability to apply product sales techniques.
• Flexible with scheduling and available to work retail hours (40 hrs FULL TIME), which may include day, evening, weekends, and/or holidays, based on department and store/company needs.

Note that relocation support is not provided for this role.

We are waiting for you!

NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, protected veteran status, or disability. NIKE is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call [phone] and let us know the nature of your request, your location and your contact information.