Retail Host

Fortnum & Mason; Camden Town; On-site; GBP 40,000 - 60,000; Full time

Job summary

A luxury retail company in Camden Town is seeking a Retail Host to engage and intrigue customers through exceptional service. You will be responsible for creating memorable guest experiences and building relationships on the shop floor. Ideal candidates have experience in similar fast-paced roles and possess excellent communication skills. This position offers competitive hourly rates and various benefits including discounts and annual leave.

Benefits

Competitive hourly rate + paid overtime

Discretionary annual bonus (up to 5% of salary)

Up to 40% store and restaurant discounts

28 days holiday + additional wellbeing days off

Qualifications

• Experience in a fast-paced environment in a similar role.
• Flexibility to work various shifts, including weekends.

Responsibilities

• Engage customers through hosting activations.
• Build relationships with customers on the shop floor.
• Create memorable guest experiences.

Skills

Excellent customer service

Storytelling

People skills

Communication skills

Job description

Fortnum & Mason are looking for an exceptional Retail Host to join our unique Heathrow - T5 store. Responsible for demonstrating world‑class service, our new team member will possess passion for our product, and an ability to bring this to life for each and every customer. Reporting to the Floor Manager, our Retail Host will provide exceptional service to our customers, ensuring that each interaction is special, and that departmental KPI's are reached through both individual excellence and teamwork. All potential employees will undergo a 5 year reference check covering your employment and/or education up to the present day. This is requirement for all employees working at Heathrow.

This is a great opportunity to demonstrate a genuine passion in delivering a memorable experience to all our customers, as well as developing your skillset within a luxury setting.

What You’ll Do:

• Host activations to engage and intrigue customers
• Build relationships with customers on the shop floor through story telling
• Create a memorable guest experience

Qualifications:

• Experience in a fast paced environment in a similar role
• Proven ability to deliver excellent customer service
• A friendly warm approach with great people skills
• Flexibility to work various shifts, including weekends, early shifts and late finishes
• Outstanding communication skills

Benefits:

• Competitive hourly rate + paid overtime
• Discretionary annual bonus (up to 5% of salary)
• Up to 40% store and restaurant discounts
• Subsidised staff meal scheme
• 28 days holiday + a day off for your birthday and 5 extra wellbeing days off
• Matched pension scheme and career development opportunities
• Annual staff party
• subject to terms and conditions