Retail Hospitality Learner Coach

Tina Lacey Recruitment Ltd; Manchester; On-site; GBP 26,000 - 32,000; Full time

Job summary

A recruitment agency in Manchester is seeking Vocational Coaches to deliver courses in Stewarding, Retail, and Hospitality. The role involves coaching learners and managing their education while maintaining high standards. Experience in retail or hospitality, along with excellent communication skills, is essential. This role offers a full-time contract with competitive salary and benefits such as 34 days vacation and career progression opportunities.

Benefits

34 days holiday

Wellbeing initiatives

Progression opportunities

Qualifications

• Experience in retail, hospitality and/or stewarding.
• Previous teaching or vocational training experience.
• A genuine passion for developing others.

Responsibilities

• Coach and inspire learners in a group setting.
• Manage and teach a caseload of learners.
• Observe practice and provide constructive feedback.

Skills

Experience in retail

Experience in hospitality

Excellent communication skills

Organisational skills

Coaching skills

Education

Relevant teaching qualification

Functional Skills Level 2 in English, Maths and ICT or equivalent

Coaching or Assessor qualifications (TAQA, CAVA, A1, D32/33)

Job description

Job Overview

Vocational Coaches (x 2) to deliver short courses in Stewarding, Retail and Hospitality to learners across Manchester. 12‑month full‑time contract starting 5 January 2026. Salary up to £31,333 per annum (inclusive of car allowance). 34 days holiday (34 + bank holidays) with an increase to 43 days after five years. Includes support, CPD, induction, IT kit, eye tests, long‑service rewards, wellbeing initiatives, birthday off, progression opportunities and more.

Key Responsibilities

• Coach and inspire learners to develop skills in stewarding, retail and hospitality in a group setting.
• Manage and teach a caseload of learners, ensuring a high‑quality learning programme in terms of content, structure and learning outcomes.
• Observe practice and provide constructive feedback.

Values

• Integrity – honest, trustworthy and open.
• One Team – collaborate, respect each other and contribute to team goals.
• Always Improving – forward‑thinking, innovative and take ownership.
• Can Do – positive, inclusive, flexible and proactive.
• Sustainable – long‑term view of environmental, financial and social impact.

Behaviours

• Aspirational – able and willing to evolve, achieve potential, adapt to changing environments.
• Respect – lead by example, embrace diversity, build trust.
• Collaboration – work together to offer learners and customers excellent outcomes, build strong working relationships.

What We're Looking For

• Experience in retail, hospitality and/or stewarding.
• Up‑to‑date industry knowledge and previous teaching or vocational training experience.
• Hold (or be willing to work toward) a relevant teaching qualification.
• A genuine passion for developing others and sharing knowledge.
• Excellent communication and organisational skills.
• Ability to manage a varied workload and deliver high‑quality teaching or coaching.
• Functional Skills Level 2 in English, Maths and ICT or equivalent.
• Experience of coaching to support learning.
• Ability to plan, organise and prioritise workload.
• Desirable: Coaching or Assessor qualifications (TAQA, CAVA, A1, D32/33).
• Knowledge of government‑funded training and apprenticeship standards.

Application

To apply for the Retail Stewarding and Hospitality Learning Coach role in Manchester, please send your CV to Tina Lacey Recruitment.