Retail FM Contract Delivery Lead

JLL; England; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading facilities management firm is seeking an experienced Contract Delivery Manager to oversee the FM contract at WestQuay Shopping Centre in Southampton. The role requires excellent communication and negotiation skills, with a focus on ensuring contractor performance and compliance with standards. Candidates should have a bachelor's degree and relevant experience in facilities management. This position involves regular site inspections and collaboration with the on-site team.

Qualifications

• Minimum 3–5 years experience in facilities management contract management.
• Strong understanding of FM services in retail or commercial property environments.
• Knowledge of health and safety regulations and compliance.

Responsibilities

• Monitor the FM contractor’s performance across all service areas including cleaning and maintenance.
• Coordinate planned and reactive maintenance activities with minimal disruption to retail operations.
• Manage the contract budget and review contractor invoices.

Skills

Contract KPIs and SLAs

Communication

Negotiation

Problem-solving

Education

Bachelor's degree in Business, Engineering, or Facilities Management

Job description

A leading facilities management firm is seeking an experienced Contract Delivery Manager to oversee the FM contract at WestQuay Shopping Centre in Southampton. The role requires excellent communication and negotiation skills, with a focus on ensuring contractor performance and compliance with standards. Candidates should have a bachelor's degree and relevant experience in facilities management. This position involves regular site inspections and collaboration with the on-site team.