Retail Floor Manager — Customer Experience Leader

Sézane; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A contemporary fashion brand in London seeks a dynamic Floor Manager to lead their retail team at the Marylebone Apartment. The ideal candidate will ensure an exceptional customer experience, develop team members, and maintain brand standards. Candidates should have prior retail management experience and a passion for customer service. This role offers a vibrant environment where each day brings new opportunities.

Qualifications

• Experience in retail management is required.
• Ability to create a positive team environment is essential.
• Strong command of operational processes, including stock management.

Responsibilities

• Ensure unique customer experience and team motivation.
• Lead and develop the retail team.
• Maintain the brand image and merchandising standards.
• Accountable for operational efficiency and compliance.

Skills

Customer service orientation

Team leadership

Retail operations knowledge

Proactivity

Communication skills

Job description

A contemporary fashion brand in London seeks a dynamic Floor Manager to lead their retail team at the Marylebone Apartment. The ideal candidate will ensure an exceptional customer experience, develop team members, and maintain brand standards. Candidates should have prior retail management experience and a passion for customer service. This role offers a vibrant environment where each day brings new opportunities.