Retail Floor Lead (Covent Garden)

Vuori, Inc; Greater London; On-site; GBP 28,000 - 33,000; Full time

Job summary

A premier activewear brand in Greater London seeks a Retail Store Floor Lead to oversee daily operations, ensuring exceptional customer experiences and motivating the sales team. The ideal candidate will possess strong leadership and organizational skills, be punctual and reliable, and thrive in a fast-paced environment. This full-time role includes a competitive pay of £28k per annum and various benefits including paid time off and employee discounts.

Benefits

Paid Time Off

Employee Discount

Pension Scheme

Paid for Fitness Classes

Qualifications

• Available for morning/evening shifts, at least 1 weekend day.
• Must adhere to punctuality and attendance.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Strong organizational and follow-up skills required.
• Excellent interpersonal skills are essential.

Responsibilities

• Lead the retail team in daily operations.
• Ensure excellent customer experience on the sales floor.
• Communicate inventory needs.
• Motivate the sales team to achieve sales goals.
• Maintain store standards and cleanliness.

Skills

Customer Service

Leadership

Organizational Skills

Communication Skills

Time Management

Job description

The role of Retail Store Floor Lead at Vuori is to lead the retail sales team by example forging connections with customers while communicating Vuoris brand values through insightful product knowledge and a happy optimistic outlook. Also encouraging the team on how to maintain Vuoris standards in retail sales and customer experiences. The Floor Lead is a key part of the store leadership team and as such supervises the retail floor and takes initiative delegates work and is a go to person. Under the direction of the Store Manager the floor lead position assists in any leadership duties that arise thereby working directly with both the Store Manager and Assistant Store Manager.

What you'll get to do :

Create an unforgettable customer experience

• Works with the sales team to ensure each customer receives the best experience possible.
• Takes ownership of the sales floor and sales team to ensure customer experience is the first priority.
• Prepare the fitting rooms find sizes and provide honest knowledgeable feedback to customers regarding merchandise style and fit.
• Forge lasting relationships with customers by engaging with them about product details new product and replenishment and invite them to upcoming events.
• Be knowledgeable on whats new and whats selling well and shares with both the customer and team.

Be the business

• Leads the team on the day to day operations of the store when the Store Manager or Assistant Store Manager is not in.
• Motivates the sales team and achieves sales goals in a team-based commission environment.
• Seek new product knowledge in the broader fashion landscape and active-wear specifically to serve as an expert for the customer.
• Leads the team in the completion of projects while keeping the focus on customer experience.
• Communicate inventory needs to support the business goal

Leadership / Ownership

• Works with Retail Store Manager on daily maintenance sales strategy community and team management to ensure the business runs smoothly and successfully.
• Leads the team in daily maintenance of the store including restocking product maintaining visual merchandising and cleaning.
• Utilizes the utmost responsibility attention to protocol and safety standards in closing / opening the store daily.
• Under the guidance of the Retail Store Manager encourages employees to give 100% adhere to punctuality and role responsibilities at all times.

Qualifications : Who you are :

• Available morning and / or evening work 8 hour shifts 5 days / week available at least 1 weekend day.
• Must be a leader in punctuality and attendance adhering to scheduled shifts.
• Ability to develop relationships with customers and colleagues.
• A customer service expert creates experiences and develops relationships with customers embraces the social aspect of sales and the ability to positively and proactively handle customer concerns.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Ability to quickly learn new procedures and processes.
• Strong organizational skills and follow through skills.
• Excellent communication and interpersonal skills.
• High level of ownership accountability and initiative.
• Eager to develop new skills and responsive to feedback.

Additional Information :

Pay Range: 28k per annum

Benefits :

• Paid Time Off
• Employee Discount
• Pension Scheme
• Paid for Fitness Classes

All your information will be kept confidential according to EEO guidelines.

Remote Work: No

Employment Type: Full-time

Key Skills

Culinary Experience,Restaurant Experience,Succession Planning,Customer Service,Hospitality Experience,Guest Relations Experience,Management Experience,Serving Experience,Shift Management,Computer Literacy,Restaurant Management,Stocking

Experience: years

Vacancy: 1