Retail Engineer (FTC)

Dunelm; Leicester; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen technischen Supportmitarbeiter für eine spannende Rolle in der Einzelhandelsbranche. Diese Position bietet die Möglichkeit, an einem bedeutenden Software-Upgrade zu arbeiten und das Team bei der Installation neuer Kassensysteme zu unterstützen. In einem hybriden Arbeitsumfeld haben Sie die Flexibilität, sowohl von zu Hause als auch im Büro zu arbeiten. Wenn Sie leidenschaftlich an Technik interessiert sind und gerne Probleme lösen, ist dies die ideale Gelegenheit für Sie, Ihre Karriere in einem unterstützenden und dynamischen Team voranzutreiben.

Qualifications

• Erfahrung im technischen Support oder in der Einzelhandelsbranche.
• Fähigkeit, unter Druck ruhig zu bleiben und kreative Lösungen zu finden.

Responsibilities

• Unterstützung bei der Installation neuer Kassensysteme und Self-Checkout-Tills.
• Bereitstellung von Remote-Support für vor Ort tätige Ingenieure.

Skills

Kommunikationsfähigkeiten

Analytische Problemlösungsfähigkeiten

Technisches Verständnis

Troubleshooting

Tools

Windows

PC Hardware

Splashtop

Tanium Deploy

Enactor

Adyen

Active Directory

Job description

Overview

This is a 1 year fixed-term contract.

About us

Home. There’s no place like it. And there’s no feeling like helping people create the joy of feeling truly at home. At Dunelm, that’s what we do. We’re the UK's number one choice for homewares because we make home life lovelier for our customers. And the caring and supportive culture we've created makes this a place you'll feel right at home too.

About the area

You might not think it, but remaining the first choice for savvy homeware-shoppers involves some pretty advanced tech. We’ve recently upgraded many of our tills to the latest tech and now we’re rolling out Self-Checkout in over 100 of our stores in the next 12 months.

Join our Tech Team and you’ll not only be part of stimulating projects that are making an impact across our business, you’ll be somewhere you can build a long-term career that always promises to challenge and excite.

What you'll be doing

The role involves working with our Retail and Store Tech teams, providing ‘mission control’ support for a major software upgrade to our Service Tills and installation of our Self-Checkout Tills. You’ll be providing remote support to onsite engineers installing the new tills and assisting store colleagues with any initial issues.

This is a hybrid role, enabling colleagues to work both from home and in our Head Office in Leicestershire. There is no mandatory number of office days. Occasional travel to stores may be required for complex challenges, team sessions, and training.

The working pattern includes:

• 1 in 3 Sundays working from 4pm until midnight, with a day off of your choice between Monday – Friday.
• Support between 7am – 7pm on weekdays, alternating between 7am – 3pm and 11am – 7pm shifts.

This role is suitable for both experienced engineers and those looking to take on a new challenge.

What we'll look for in you

• Excellent communication skills, comfortable talking to store colleagues and engineers via instant messenger, video, and phone calls.
• Strong troubleshooting abilities with an analytical approach to problem-solving and providing quick, creative resolutions.
• Ability to stay calm under pressure and thrive amidst daily challenges.
• Understanding of retail operations to better support colleagues.
• Technical mindset, supporting Windows tills, remote management, and software deployment tools, and making changes to retail systems.
• Familiarity with technologies such as PC Hardware, Windows, Splashtop, Tanium Deploy, Enactor, Adyen, Active Directory. Training will be provided for those unfamiliar with these technologies.

Behaviours/Values

Our shared values of 'act like owners', 'keep listening and learning', 'long-term thinking', and 'stronger together' guide us in finding better ways of doing things and focusing on what matters most.