Retail Education Content Designer - 6 Month Fixed Term Contract

Trinny London Limited.; Greater London; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Hybrid and flexible working

25 days holiday + wellbeing days

Product allowance (£500)

Company discount

Health & wellbeing benefits

Pension scheme

Cycle to work

Office socials

Job summary

Trinny London is seeking a Retail Education Content Designer to join our Commercial and Retail team. You will design and translate training materials into engaging, digestible learning for store and counter teams, with a six-month fixed-term sprint.

You'll create bite-sized e-learning modules, digital toolkits and templates, embedding the brand voice, skincare science and artistry. This hands-on role requires a creative, digitally confident storyteller able to move from brief to delivery quickly.

Qualifications

• Proven experience creating e-learning for retail or beauty brands.
• Ability to translate science and artistry into accessible learning.
• Strong storytelling and visual communication skills.

Responsibilities

• Design and produce bite-sized e-learning modules, digital toolkits, and reusable templates.
• Embed Trinny London’s voice into guides, scenarios, and counter simulations.
• Translate core competencies and brand values into engaging, interactive exercises.
• Develop visual explainers, annotated guides, and step-by-step masterclasses for training and brand activations.
• Collaborate with HQ experts, Product Development, and Retail Leaders to simplify technical content.

Skills

E-learning content design

Retail training

Stakeholder management

AI literacy

Storytelling

Skincare knowledge

Tools

Gemini

Claude

ElevenLabs

Job description

Are you ready to rethink your routine? We’re looking for a Retail Education Content Designer for retail to join our Commercial and Retail team, to transform and reignite education at Trinny London. Reporting into our Head of Commercial, will be responsible for designing and translating our training materials into engaging, but digestible learning for our store and counter teams.

This project mission is to design and elevate the foundational curriculum toolkit that will power how we educate, develop and empower our retail makeup artists. You’ll take our brand philosophy, skincare science and professional makeup artistry expertise and transform them into engaging, accessible and commercially relevant learning experiences that can be deployed consistently across our retail teams. This is a hands-on, output-driven role for a creative and digitally confident content specialist who thrives on turning ideas into tangible assets, moving quickly from brief to execution and finding smarter ways to create high-quality learning at pace.

Welcome to Trinny London!

Here at Trinny London, we’re changing the face of makeup and demystifying skincare, and we're only just getting started. Founded in 2017 by Trinny Woodall, Trinny London is challenging people all over the world to rethink their routines.

We have achieved tremendous growth since 2017 and we’re proud to be one of Europe’s fastest-growing beauty brands. We’re generating millions of sales by developing innovative products, acquiring hundreds of thousands of supporters and customers all over the world, and more importantly, building a talented and motivated team to support our fantastic growth.

Our Values

We live by three core values: we bring fearless passion, we act with smart intent and we all wear yellow.

We always go the extra mile, working together to push boundaries and celebrate our wins and learnings as a team. We listen to every idea, big or small, and make considered decisions. We support each other to achieve our goals and thrive on collaboration.

The Role

You’ll hit the ground running on a fast-paced six-month fixed-term sprint, acting as the creative production engine behind our retail education rollout. Your mission will look like:

• Design and produce bite-sized e-learning modules, digital toolkits, and reusable templates that make complex skincare and artistry easy to learn on the job.
• Embed Trinny London’s signature voice into jargon-free guides, scenario-based exercises, and real-world counter simulations that boost artist confidence.
• Translate the core competencies of the Yellow Standard and Trinny London values into recognisable behaviours and interactive exercises to upskill our teams for everyday customer interactions.
• Develop clear and strong visual explainers, annotated guides, and step-by-step masterclasses for everything from daily training to high-profile brand activations and our bi-annual conference.
• Leverage AI tools like Gemini, Claude, and ElevenLabs to streamline scripting, voiceovers, and asset creation without losing quality or brand personality.
• Partner closely with HQ experts, Product Development, and Retail Leaders to convert technical expertise into simple, actionable retail resources.
• Keep content projects moving smoothly from brief to final delivery in a fast-paced environment, proactively identifying and reducing any blockers along the way.
• Categorise and document all source files, guides, and templates so future teams can easily adapt and expand the curriculum.
• Set up the retail education rollout for long-term success by leaving behind a fully accessible, easy-to-use asset engine at the end of your contract.

• Digitally confident story teller, who can translate skincare science and professional artistry, into a digestible and playful format, creating engaging learning experiences.
• Background in skincare and artistry is desirable, with proven experience of e-learning content creation for retail, beauty and / or fast growing consumer brands, essential.
• Brand alignment and understanding of how to embed core brand competencies, frameworks and a customer obsessed approach into engaging training for store teams.
• Strong stakeholder management and communications skills and comfortable working a collaborative environment.
• AI literate, leveraging tools such as Gemini, Claude, and ElevenLabs to streamline production workflows and scale learning.
• Organised and comfortable with managing different multiple workstreams and timelines, when working at pace.

We love to hear from anybody interested in Trinny London and for this role we are open to freelance support! Although it’s useful to have the skills listed above, we’re always eager to hear from ambitious people looking for their next challenge.

Our mission is to give our customers the tools they need to be their best. And the same goes for our team through our benefits:

• Hybrid and flexible working, with core working hours
• 25 days holiday (we're also partial to a handful of spontaneous and well-earned Wellbeing Days throughout the year, as well as Early Finish Fridays and Summer Fridays)
• Welcome to Trinny London Starter Stack and swag
• Your Beauty Wallet: You'll receive a £500 annual product allowance to explore and enjoy our full range of Trinny London products
• Company discount for yourself, your friends, and family
• Vitality health scheme, EAP and Medicash (including dental, optical & audiological care)
• An annual personal training and development budget
• Enhanced family friendly packagesto support birthing & non-birthing parents
• Pension scheme
• Workplace nursery scheme
• Cycle to work scheme
• T-Parties = many office socials as well as summer and festive celebrations!
• Rewards and Recognition Scheme (awarding length of service with gifts, vouchers and additional annual leave)

Equal Opportunities

We celebrate diversity in our customers, our products, and the teams we build. We champion inclusivity and want everyone to be authentically themselves in the workplace.

At Trinny London we want our brand to represent our community and customer. While we particularly champion and encourage applications from our vibrant 40+ community, we welcome applicants of all ages, backgrounds, and experiences—ensuring an inclusive, age-diverse workplace where everyone feels celebrated and valued.