Retail Deputy Manager: Lead, Coach & Elevate Service

TUI; Taunton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading travel company in Taunton is seeking a Deputy Manager for their retail team. In this role, you will inspire and develop a team to achieve exceptional sales and service while creating unforgettable holiday experiences. You will assist in monitoring customer satisfaction, leading by example, and managing a flexible shift pattern. The ideal candidate should have a passion for customer service, strong leadership skills, and the ability to adapt to challenges. This position offers competitive pay starting at £14.32 per hour and excellent benefits.

Benefits

Commission and discretionary bonus schemes

Holiday benefits and discounts

Investment in development and career progression

Pension scheme and life assurance

Qualifications

• Proven passion for leading by example and delivering excellent customer service.
• Skilled at balancing multiple tasks and confident in challenging situations.
• An organized individual who communicates effectively.

Responsibilities

• Lead by example and role model company values.
• Monitor customer feedback and improve customer satisfaction.
• Assist with recruiting talent and maintaining team engagement.

Skills

Leadership

Customer service

Motivational skills

Adaptability

Organizational skills

Job description

A leading travel company in Taunton is seeking a Deputy Manager for their retail team. In this role, you will inspire and develop a team to achieve exceptional sales and service while creating unforgettable holiday experiences. You will assist in monitoring customer satisfaction, leading by example, and managing a flexible shift pattern. The ideal candidate should have a passion for customer service, strong leadership skills, and the ability to adapt to challenges. This position offers competitive pay starting at £14.32 per hour and excellent benefits.