Retail Deputy Manager

TUI AG; Greater London; On-site; Full time

Job summary

A leading travel company in Greater London seeks a Deputy Manager for their Stratford Westfield shop. In this role, you will lead a team to deliver exceptional customer service, achieve sales targets, and develop your team members. The position offers flexible shifts, competitive pay starting at £14.32 per hour, and various benefits including commission and health support. This is an excellent opportunity for someone passionate about the travel industry and customer experience.

Benefits

Commission and discretionary bonus schemes

Holiday benefits and discounts

Pension scheme

Life assurance

Health and Wellbeing support

Qualifications

• Experience in leading teams and delivering excellent customer service.
• Ability to coach and develop team members.
• Confidence to handle customer feedback and complaints.

Responsibilities

• Lead and inspire your team to achieve sales and service targets.
• Monitor customer feedback and improve satisfaction.
• Assist in recruiting and talent management.

Skills

Leadership

Customer Service

Coaching

Sales Target Achievement

Team Development

Job description

Here at TUI, you'll find we're an inclusive company with a culture of care. By joining the Retail Team as a Deputy Manager at our Stratford Westfield shop, you'll work alongside the manager to lead, inspire, coach and develop a large team to become destination experts to recommend and sell holidays, Cruise, UK Breaks and additional products, achieving sales and service targets through providing exceptional sales and service. You'll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.

Responsibilities

• Lead by example and role model company values to inspire your team and deliver excellent customer service
• Personality and experience will assist you to guide, coach and develop your team to collaboratively reach high performance and standards that drive engagement
• Assist your manager in developing the team to be proactive and actively investigate and resolve every question or complaint. If things don't go quite right, you'll have the confidence to step in and take ownership
• As technology advances so does TUI, you'll work with a variety of systems empowering you to enhance your knowledge to actively improve our customer digital journey
• Monitor and report on customer feedback, spot trends, improve customer satisfaction and loyalty to grow our business
• Assist with recruiting talent, maintaining a high level of engagement and a low level of attrition

As part of our dedication to delivering exceptional customer service and flexibility for our customers, you'll enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.

• TUI offers much more than just a starting salary of £14.32 per hour
• Be rewarded for exceeding your targets with our commission and discretionary bonus schemes
• Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
• Benefit from our Health and Wellbeing across key areas - Financial, Health, Social, Community and Career
• Investment in your development and career progression
• Pension scheme and life assurance