Retail Department Lead - Customer Experience & Sales Coach

Burberry; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading luxury fashion brand seeks a Sales Team Supervisor in Greater London to support the Store Manager in driving retail performance. This role involves coaching sales associates, ensuring excellent customer service, managing store operations, and leading the team to achieve sales goals. Candidates should have supervisory experience in retail, be proficient with POS systems, and possess strong customer handling skills. This position offers an opportunity to shape the team's performance and enhance the brand experience.

Qualifications

• 1-2 years previous supervisory or management experience in retail sales.

Responsibilities

• Lead sales associates to improve overall selling skills and close sales.
• Drive sales for an assigned category in partnership with the Store Manager.
• Coach and provide feedback to ensure excellent customer service.
• Manage customer flow and ensure attentive service.
• Coach 'in the moment' to enhance sales performance.
• Develop and retain talented employees through recognition.
• Integrate new joiners into the business.
• Resolve difficult customer issues and escalate when necessary.

Skills

Advanced knowledge of POS system

Ability to handle complex customer service issues

Experience with Apple mobile devices

Fluent and professional dialogue with clients

Job description

A leading luxury fashion brand seeks a Sales Team Supervisor in Greater London to support the Store Manager in driving retail performance. This role involves coaching sales associates, ensuring excellent customer service, managing store operations, and leading the team to achieve sales goals. Candidates should have supervisory experience in retail, be proficient with POS systems, and possess strong customer handling skills. This position offers an opportunity to shape the team's performance and enhance the brand experience.