Retail Customer Service - Weekends & Evenings

Entain plc; Stafford; On-site; GBP 20,000 - 25,000; Part time

Job summary

A leading sports and entertainment company in Stafford is seeking a Retail Customer Service Manager to enhance customer experience. The role involves ensuring top-tier service, taking bets, and managing shop operations during flexible hours including weekends. Ideal candidates have strong customer service skills and the ability to handle transactions efficiently.

Qualifications

• Experience in retail or customer service roles is advantageous.
• Strong interpersonal skills to build relationships with customers.
• Ability to work under pressure and handle complaints.

Responsibilities

• Deliver outstanding customer service.
• Process customer transactions including cash handling.
• Open or close the shop as needed.

Skills

Customer service

Communication

Problem-solving

Job description

Do you love sports or have a passion for great customer service? Do you enjoy forming positive relationships? As a Retail Customer Service Manager, you will be an integral part of the Entain family, delivering top customer service and driving standards on a daily basis. In our exciting, dynamic Ladbrokes & Coral betting shops no two days are the same and you'll have the chance to contribute to a team that wins together and does what's right by our customers. Reporting to the Shop Manager you will be part of the Shop team, who will be serving customers and building a rapport to encourage repeat custom. Are you ready to launch a winning career?

What you will do

• Deliver outstanding customer service.
• Always urging safer gambling.
• Take bets on a wide range of sports and events.
• Process customer transactions including cash handling.
• Help demonstrate our products & betting terminals to customers.
• Handle customer complaints or concerns with empathy and problem-solving skills.
• Work towards defined targets and goals.
• Maintain high shop standards.
• Open or close the shop as needed.

Working patterns

This position requires availability from Monday - Friday 5pm - 10pm and Saturday, Sunday 8am - 10pm. This includes weekends and bank holidays. Your typical weekly rota will be 17 hours and made up of a blend of long opening shifts (once you've completed your training), long closing shifts and shorter evening shifts, and will vary week to week. As a key holder you will be responsible for opening and closing the shop.

At Entain, we believe in the importance of a healthy work-life balance and commit to providing you with your rota at least four weeks in advance.