Retail Customer Service - Weekends & Evenings

Entain plc; Greater London; On-site; GBP 20,000 - 30,000; Part time

Job summary

A leading gaming company is seeking a Retail Customer Service Manager in Greater London to deliver exceptional customer service and ensure compliance with safer gambling standards. Responsibilities include processing transactions, handling customer inquiries, and maintaining shop standards. Ideal candidates will demonstrate outstanding customer service skills and have a flexible approach to working hours. This position offers a dynamic work environment with varied shifts, including evenings and weekends.

Qualifications

• Experience in delivering outstanding customer service is essential.
• Ability to handle customer complaints with empathy.
• Willingness to work flexible hours, including evenings and weekends.

Responsibilities

• Deliver outstanding customer service.
• Process customer transactions and handle cash.
• Maintain high shop standards and drive safer gambling.

Skills

Customer service

Empathy

Problem-solving

Cash handling

Job description

Do you love sports or have a passion for great customer service? Do you enjoy forming positive relationships? As a Retail Customer Service Manager, you will be an integral part of the Entain family, delivering top customer service and driving standards on a daily basis. In our exciting, dynamic Ladbrokes & Coral betting shops no two days are the same and you'll have the chance to contribute to a team that wins together and does what's right by our customers. Reporting to the Shop Manager you will be part of the Shop team, who will be serving customers and building a rapport to encourage repeat custom. Are you ready to launch a winning career? What you will do

• Deliver outstanding customer service.
• Always urging safer gambling.
• Take bets on a wide range of sports and events.
• Process customer transactions including cash handling.
• Help demonstrate our products & betting terminals to customers.
• Handle customer complaints or concerns with empathy and problem-solving skills.
• Work towards defined targets and goals.
• Maintain high shop standards.
• Open or close the shop as needed.

Working patterns

This position requires availability from Monday - Friday 5pm - 10pm and Saturday, Sunday 8am - 10pm. This includes weekends and bank holidays. Your typical weekly rota will be 17 hours and made up of a blend of long opening shifts (once you've completed your training), long closing shifts and shorter evening shifts, and will vary week to week. As a key holder you will be responsible for opening and closing the shop. At Entain, we believe in the importance of a healthy work-life balance and commit to providing you with your rota at least four weeks in advance.