Retail Customer Service - Multi Site

Entain; Redditch; On-site; GBP 10,000 - 40,000; Full time

Job summary

A prominent gaming and betting company in Redditch is seeking a Retail Customer Service Manager to deliver exceptional service and drive standards daily. The role involves taking bets, processing transactions, and addressing customer concerns in a vibrant shop atmosphere. Successful candidates will possess strong communication skills and a passion for customer service. This position offers a competitive salary along with various benefits, including healthcare support and development opportunities.

Benefits

Optional overtime

Pension Scheme

Discounts with retailers

Healthcare support

Development opportunities

Qualifications

• Must be 18 years of age or over to work in a betting shop.
• Passion for delivering great customer service.
• Ability to deal with challenging situations calmly.

Responsibilities

• Deliver outstanding customer service.
• Take bets on a wide range of sports and events.
• Process customer transactions including cash handling.
• Handle customer complaints or concerns.

Skills

Customer service

Communication

Problem-solving

Self-motivated

Teamwork

Job description

Job Description

Do you love sports or have a passion for great customer service? Do you enjoy forming positive relationships? As a Retail Customer Service Manager, you will be an integral part of the Entain family, delivering top customer service and driving standards on a daily basis. In our exciting, dynamic Ladbrokes & Coral betting shops no two days are the same and you’ll have the chance to contribute to a team that wins together and does what’s right by our customers.

Reporting to theShop Manageryou will be part of theShop team, who will be serving customers and building a rapport to encourage repeat custom.

Are you ready to launch a winning career?

What you will do

• Deliver outstanding customer service.
• Always urging safer gambling.
• Take bets on a wide range of sports and events.
• Process customer transactions including cash handling.
• Help demonstrate our products & betting terminals to customers.
• Handle customer complaints or concerns with empathy and problem‑solving skills.
• Work towards defined targets and goals.
• Maintain high shop standards.
• Open or close the shop as needed.

Working patterns

Our shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays.

Your typical weekly rota will be 30 hours and made up of a blend of long opening shifts (once you’ve completed your training), long closing shifts and shorter evening shifts, and will vary week to week. As a key holder you will be responsible for opening and closing the shop.

At Entain, we believe in the importance of a healthy work‑life balance and commit to providing you with your rota at least four weeks in advance.

Qualifications

• You must be 18 years of age or over to work in one of our betting shops.
• Passion for delivering great customer service!
• Do you enjoy building strong relationships and can you communicate effectively?
• Self‑motivated and proactive.
• Are you happy to work alone or as part of team?
• Ability to deal with challenging situations in a calm and professional manner.

Additional Information

At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning. Working for us in our betting shops, you can expect to receive great benefits like :

• Optional overtime subject to availability.
• Pension Scheme and annual ShareSave.
• Discounts with hundreds of retailers through Entain Deals.
• Healthcare and wellbeing support.
• Development opportunities.

And outside of this, you’ll have the chance to turn recognition from leaders and colleagues into amazing prizes. Join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.

Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.

At Entain, we do what's right. It's one of our core values and that's why we're taking the lead when it comes to creating a diverse, equitable and inclusive future – for our people, and the wider global sports betting and gaming sector. However you identify, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated.

We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.