Retail Customer Service Manager — Lead Front‑End Team

BM Stores; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading UK retailer is seeking a Customer Service Manager for their Brislington Retail Park store. This role involves leading the checkout and cash office areas to ensure excellent service standards, and supporting team development in a fun, fast-paced working environment. Ideal candidates should have prior retail or hospitality management experience, strong numeracy skills, and a passion for exceptional customer service. You'll have opportunities for career progression and exclusive employee perks.

Benefits

Competitive salary + bonus potential

Up to 33 days' holiday

10% discount at B&M and Heron Foods

Clear career path with progression

Exclusive colleague perks & wellbeing support

Qualifications

• Experience managing teams in retail or hospitality.
• Strong numeracy and problem-solving skills.
• A flexible, hands-on attitude with great people skills.

Responsibilities

• Lead and motivate the front-end team to deliver polite, prompt, and friendly service.
• Be a visible, approachable leader for customers and colleagues.
• Coach team members to build their skills and service confidence.
• Oversee stock and cash control procedures, ensuring security and compliance.
• Support a great store culture and contribute to a positive workplace.

Skills

Retail management experience

Strong numeracy skills

Problem-solving skills

People skills

Flexible attitude

Job description

A leading UK retailer is seeking a Customer Service Manager for their Brislington Retail Park store. This role involves leading the checkout and cash office areas to ensure excellent service standards, and supporting team development in a fun, fast-paced working environment. Ideal candidates should have prior retail or hospitality management experience, strong numeracy skills, and a passion for exceptional customer service. You'll have opportunities for career progression and exclusive employee perks.