Retail Customer Service Manager - Betting Shop

Entain; Windsor; On-site; GBP 40,000 - 60,000; Full time

Job summary

A prominent sports and gaming company in Windsor is seeking a Retail Customer Service Manager to deliver exceptional customer service in a dynamic environment. Responsibilities include handling transactions, resolving customer issues, and maintaining shop standards. Candidates should be passionate about customer service, able to work well in teams, and must be at least 18 years old. This full-time role offers a competitive salary and various benefits.

Benefits

Optional overtime

Pension Scheme

Retail discounts

Healthcare support

Development opportunities

Qualifications

• Must be 18 years of age or over to work in betting shops.
• Passion for delivering great customer service.
• Ability to communicate effectively and build relationships.
• Self-motivated and proactive.
• Ability to handle challenging situations calmly.

Responsibilities

• Deliver outstanding customer service.
• Process customer transactions including cash handling.
• Handle customer complaints with empathy.
• Maintain high shop standards.
• Open or close the shop as needed.

Skills

Customer Service

Cash Handling

Problem-solving

Communication

Teamwork

Job description

A prominent sports and gaming company in Windsor is seeking a Retail Customer Service Manager to deliver exceptional customer service in a dynamic environment. Responsibilities include handling transactions, resolving customer issues, and maintaining shop standards. Candidates should be passionate about customer service, able to work well in teams, and must be at least 18 years old. This full-time role offers a competitive salary and various benefits.