Retail Customer Service Associate — Sports & Betting

Betfred; England; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading betting company in the UK is seeking an Assistant Sales Manager. In this role, you will enhance customer experiences by processing bets, attending to inquiries, and maintaining a welcoming environment. Ideal candidates will possess outstanding customer service skills, a passion for sports, and availability for varied hours. Benefits include bonuses, pension contributions, and mental health support. Join a unique and entertaining workplace where everyone can thrive.

Benefits

Bonuses and incentives

Monthly pension contributions

Enhanced maternity & paternity pay

Long-service recognition programme

Financial wellbeing package

Mental health support

Qualifications

• Must be 18+ and have the right to work in the UK.
• Available to work evenings, weekends, and public holidays.
• Eagerness to learn and develop within the company.

Responsibilities

• Process customers’ bets in a timely manner.
• Attend to all customer queries quickly and knowledgeably.
• Engage customers with expert knowledge of products and promotions.
• Support key promotional events throughout the sporting calendar.
• Maintain a well-presented environment for customers.
• Be a team player to improve customer experience.
• Handle cash transactions with care.
• Follow age verification processes.

Skills

Outstanding customer service skills

Engagement with customers

Passion for sports, betting and gaming

Job description

A leading betting company in the UK is seeking an Assistant Sales Manager. In this role, you will enhance customer experiences by processing bets, attending to inquiries, and maintaining a welcoming environment. Ideal candidates will possess outstanding customer service skills, a passion for sports, and availability for varied hours. Benefits include bonuses, pension contributions, and mental health support. Join a unique and entertaining workplace where everyone can thrive.