Retail Customer Service Associate — Sports & Betting

Betfred; Bearwood; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading UK bookmaker is looking for an Assistant Sales Manager to enhance customer experiences in Bearwood. Responsibilities include processing bets, attending to customer queries, and maintaining a welcoming environment. Candidates aged 18+ are encouraged to apply, with a passion for sports, betting, and solid customer service skills as beneficial. The role offers structured training, bonuses, and various employee well-being programs.

Benefits

Bonuses and incentives

Monthly pension contributions

Enhanced maternity & paternity pay

Qualifications

• 18+ years old and right to work in the UK.
• Ability to work evenings, weekends, and public holidays.
• Engage all customers effectively.

Responsibilities

• Process customer bets promptly.
• Attend to customer queries quickly.
• Engage customers with product knowledge.
• Support promotional events.
• Maintain a welcoming environment.
• Handle cash transactions carefully.
• Follow age verification processes.

Skills

Outstanding customer service skills

Passion for sports

Eagerness to learn

Job description

A leading UK bookmaker is looking for an Assistant Sales Manager to enhance customer experiences in Bearwood. Responsibilities include processing bets, attending to customer queries, and maintaining a welcoming environment. Candidates aged 18+ are encouraged to apply, with a passion for sports, betting, and solid customer service skills as beneficial. The role offers structured training, bonuses, and various employee well-being programs.