Retail Customer Service Associate — Flexible Hours & Benefits

Tesco; Saltcoats; On-site; GBP 14,000 - 19,000; Full time

Benefits offered by this job

20–22 days holiday

Flexible working from day one

Colleague Clubcard discount

Wellbeing resources

Life cover & pension match

Benefits portfolio to choose from

Uniform provided

Colleague networks

Job summary

Tesco Colleague role in Scotland offers flexible hours with shifts across afternoons and evenings. You will be serving customers, maintaining stock, and helping with replenishment while upholding Tesco values in a diverse team.

The role emphasises great service, teamwork, and reliability, with opportunities to progress. The position starts with minimum guaranteed hours and potential for more based on store needs and hours.

Qualifications

• Passion for delivering great service and greeting customers with pride.
• Ability to build rapport so customers leave with a great shopping experience.
• Take initiative and make decisions that benefit customers.
• Work well within a team and communicate openly.

Responsibilities

• Know your customers and serve them with passion and pride.
• Be knowledgeable about products and services in store.
• Work across the store in service, picking, and replenishment areas.
• Apply training to work safely, effectively, and deliver great service.
• Make decisions right for customers and meet needs on time.
• Take part in seasonal, community and charity events, creating an inclusive atmosphere.
• Understand store performance and contribute to service, sales, waste reduction and profit.
• Handle products with care to maintain quality for customers.
• Be yourself, live Tesco values, and follow policies.
• May be required to accept deliveries into the store.

Skills

Customer service

Rapport building

Initiative

Teamwork

Relationship building

Punctual & presentable

Job description

Tesco Colleague role in Scotland offers flexible hours with shifts across afternoons and evenings. You will be serving customers, maintaining stock, and helping with replenishment while upholding Tesco values in a diverse team.

The role emphasises great service, teamwork, and reliability, with opportunities to progress. The position starts with minimum guaranteed hours and potential for more based on store needs and hours.