Retail Customer Service Assistant

bp retail; Newport; On-site; GBP 20,000 - 25,000; Part time

Job summary

A leading retail company in Newport is seeking a Customer Service Assistant to deliver exceptional service while ensuring safety and fostering a positive environment. No prior experience is required as training will be provided. Enjoy flexible hours and various perks including discounts and career progression opportunities.

Benefits

Flexible hours

Career progression

Paid holiday

25% discount on in store goods

Access to the Retail Trust services

Wellbeing benefits

Shopping and leisure discounts

Free barista style hot drinks

Family leave

Competitive pay rates

Pension scheme

Share save scheme

Qualifications

• Passion for customer service and collaboration in a fast-paced environment.
• No previous retail experience necessary; training provided.

Responsibilities

• Ensure safety for yourself, colleagues, and customers.
• Serve customers efficiently and meet their needs.
• Foster a positive and inclusive work environment.
• Prepare and serve food and drink items.
• Manage stock and deliveries.
• Support promotions and loyalty schemes.
• Perform cleaning duties.

Skills

Customer service enthusiasm

Team collaboration

Job description

Customer service assistant

About bp retail

We want to be the first choice for our customers now and in the future. We are at the heart of customer facing roles and at the forefront of an ever‑changing market, supporting our customers with all their needs.

What you get

• Flexible hours
• Career progression
• Paid holiday
• 25% discount on in store goods *exclusions apply
• Access to the Retail Trust (24/ 7 online GP, financial and wellbeing services)
• Wellbeing benefits (Headspace app, Thrive and Employee Assistance Programme)
• Shopping and leisure discounts
• Free barista style hot drinks
• Family leave
• Competitive pay rates
• Pension scheme
• Share save scheme
• Find out more about our benefits here

What we are looking for

Individuals with a passion for customer service and who are energised by working together as a collaborative team within a fast‑paced retail environment. We don't expect all who apply to have previous retail experience, as you will be provided with online and on the job training to support you to develop the skills and capabilities you will need to perform your role at bp.

What you will be responsible for

• Making sure that safety of yourself, your colleagues, and the customer, in line with bp policies and procedures, is your top priority
• Serving customers efficiently, ensuring their needs are met promptly and effectively
• Fostering a positive and inclusive work environment, in line with bp beliefs
• Preparing and serving food and drink items from our Wild Bean Café
• Taking in deliveries, replenishing stock and stock management tasks
• Being proactive with supporting bp's offers, promotions and bp loyalty scheme
• Carrying out cleaning duties in all aspects of the store, facilities, and forecourt

How to apply - simply click on apply and have an up-to-date CV ready!

You can find out more about bp retail here.

Applicants welcome from 16+