Retail Customer Service Assistant

bp retail; City Of London; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading retail company in the City of London is seeking a Customer Service Assistant to work nights. The role emphasizes customer service, teamwork, and adhering to safety protocols. You will receive training and support to provide excellent service in a fast-paced retail environment. The position offers flexible hours and various employee benefits including discounts and career progression opportunities.

Benefits

Flexible hours

Career progression

Paid holiday

25% discount on in‑store goods

Access to the Retail Trust

Wellbeing benefits

Shopping and leisure discounts

Free barista‑style hot drinks

Family leave

Competitive pay rates

Pension scheme

Share save scheme

Qualifications

• Passion for customer service.
• Ability to work collaboratively in a team.
• Willingness to learn through training.

Responsibilities

• Ensure safety of yourself, colleagues, and customers.
• Serve customers efficiently and effectively.
• Foster a positive and inclusive work environment.
• Prepare and serve food and drink items.
• Manage deliveries and stock replenishment.
• Support bp's offers and loyalty scheme.
• Carry out cleaning duties.

Job description

Customer service assistant – nights

About bp retail

We want to be the first choice for our customers now and in the future. We are at the heart of customer‑facing roles and at the forefront of an ever‑changing market, supporting our customers with all their needs.

What you get

• Flexible hours
• Career progression
• Paid holiday
• 25% discount on in‑store goods *exclusions apply
• Access to the Retail Trust (24/7 online GP, financial and wellbeing services)
• Wellbeing benefits (Headspace app, Thrive and Employee Assistance Programme)
• Shopping and leisure discounts
• Free barista‑style hot drinks
• Family leave
• Competitive pay rates
• Pension scheme
• Share save scheme
• Find out more about our benefits here

What we are looking for

Individuals with a passion for customer service and who are energised by working together as a collaborative team within a fast‑paced retail environment. We don't expect all who apply to have previous retail experience, as you will be provided with online and on‑the‑job training to support you to develop the skills and capabilities you will need to perform your role at bp.

What you will be responsible for

• Ensuring the safety of yourself, your colleagues, and the customer, in line with bp policies and procedures, is your top priority
• Serving customers efficiently, ensuring their needs are met promptly and effectively
• Fostering a positive and inclusive work environment, in line with bp beliefs
• Preparing and serving food and drink items from our Wild Bean Café
• Taking in deliveries, replenishing stock and stock‑management tasks
• Being proactive with supporting bp's offers, promotions and bp loyalty scheme
• Carrying out cleaning duties in all aspects of the store, facilities, and forecourt

How to apply

Simply click on apply and have an up‑to‑date CV ready!

Applicants welcome from 18+

Find out more about bp retail here.