Retail Customer Service Assistant

BP p.l.c.; Bristol; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading energy company is looking for customer service individuals in Bristol. You will be equipped with training to develop your skills in a retail environment. Responsibilities include ensuring safety, serving customers, managing stock, and maintaining a clean environment. The position offers flexible hours and various benefits including career progression, paid holidays, and shopping discounts.

Benefits

Flexible hours

Career progression

Paid holiday

25% discount on in-store goods

Access to the Retail Trust

Wellbeing benefits

Shopping and leisure discounts

Free barista style hot drinks

Family leave

Competitive pay rates

Pension scheme

Share save scheme

Responsibilities

• Ensure safety in line with company policies and procedures.
• Serve customers efficiently, meeting their needs promptly.
• Foster a positive and inclusive work environment.
• Prepare and serve food and drink from the café.
• Manage stock deliveries and replenishment tasks.
• Support company promotions and loyalty schemes.
• Perform cleaning duties throughout the store.

Job description

Individuals with a passion for customer service and who are energised by working together as a collaborative team within a fast-paced retail environment. We don't expect all who apply to have previous retail experience, as you will be provided with online and on the job training to support you to develop the skills and capabilities you will need to perform your role at bp.

Responsibilities

• Making sure that safety of yourself, your colleagues, and the customer, in line with bp policies and procedures, is your top priority
• Serving customers efficiently, ensuring their needs are met promptly and effectively
• Fostering a positive and inclusive work environment, in line with bp beliefs
• Preparing and serving food and drink items from our Wild Bean Café
• Taking in deliveries, replenishing stock and stock management tasks
• Being proactive with supporting bp's offers, promotions and bp loyalty scheme
• Carrying out cleaning duties in all aspects of the store, facilities, and forecourt

Benefits

• Flexible hours
• Career progression
• Paid holiday
• 25% discount on in store goods exclusions apply
• Access to the Retail Trust (24/ 7 online GP, financial and wellbeing services)
• Wellbeing benefits (Headspace app, Thrive and Employee Assistance Programme)
• Shopping and leisure discounts
• Free barista style hot drinks
• Family leave
• Competitive pay rates
• Pension scheme
• Share save scheme
• Find out more about our benefits here