Retail Customer Service - 40 Hours

Betfred Group Holdings Limited; West of England; Sur place; GBP 21 000 - 25 000; Plein temps

Avantages offerts par ce poste

Competitive pay

Pension contribution

Discretionary bonus schemes

Annual leave increase with service

Employee wellbeing support

Résumé du poste

Betfred Group Holdings Limited is seeking an enthusiastic Assistant Sales Manager for our retail shops in the UK. You’ll deliver friendly, knowledgeable service, handle bets and cash, and promote Betfred products and promotions.

Training will be provided to help you settle in quickly and lead in-shop customer experiences. You’ll work evenings, weekends, and public holidays, contributing to a welcoming, responsible gambling environment and supporting targeted promotional activities throughout the

Qualifications

• Outstanding customer service skills.
• Ability to engage all customers and provide knowledge about products and promotions.
• Willingness to learn and flourish within Betfred family.

Responsabilités

• Process customer bets in a timely and attentive manner.
• Attend to customer queries quickly and knowledgeably.
• Engage customers with knowledge of products and promotions.
• Support promotional events throughout the sporting calendar.
• Maintain a well-presented environment in the shop.
• Collaborate with colleagues to improve customer experience.
• Handle cash transactions with care and accuracy.
• Follow Think 25 policy and age verification processes.

Connaissances

Customer service

Engage customers

Team player

Outils

Cash handling

Description du poste

From humble beginnings on the shop floor to becoming a world-renowned bookmaker, Betfred has been on a remarkable journey and we want you to be part of this fantastic innovative business. Established in Salford, Manchester, 1967... we started with a clear and simple vision: to provide the ultimate betting experience for our customers. Today we have evolved and pride ourselves in delivering unparalleled entertainment experiences worldwide.

Whilst a lot has changed over the years, we have always stayed true to our roots. Our story started in retail and while it remains the heart of our business, we have also embraced the digital landscape. With over 1300 shops we continue to play a vital role in local communities across the UK while expanding our presence online.

We owe our success to our unique story and dedicated colleagues, and the next chapter involves you...

Here is where you come in…

Working in our retail teams, you’ll enhance Betfred customers’ experiences every single day. From our gaming machines to our sports offering, you will need to be on the ball when it comes to our products and services. In doing so, you will help create a welcoming environment where our customers’ experiences are always enjoyable and responsible.

No two days are the same, but your main responsibilities will include:

• Processing customers’ bets in a timely and attentive manner.
• Attending to all customer queries quickly and knowledgeably.
• Engaging customers with expert knowledge of our products and promotions
• Supporting key promotional events throughout the sporting calendar.
• Maintaining a well-presented environment which customers love to be a part of.
• Being a team player – collaboration is key to improving the customer experience.
• Handling cash transactions with the upmost care and accuracy.
• Following our Think 25 policy and adhering to our age verification processes.

We are here to help you realise your individual goals. To kick off your Betfred journey, we will provide you with a structured training programme, all aimed at helping you settle into your new role as quickly as possible. By the end of the programme, you will be ready to open and close the Betfred shop and be all set for life in your role as Assistant Sales Manager.

We are dedicated to promoting safer gambling practices to ensure a responsible and enjoyable experience for all our customers. We prioritise player safety and well-being, providing resources and support for those who may need assistance. Our commitment to responsible gambling is integral to our operations, and we actively promote awareness and education to help our customers make informed decisions. Together, we can create a safer gambling environment for everyone.

What you’ll need to succeed

• Be 18+ and have the right to work in the UK.
• Must be able to work evenings, weekends, and public holidays.
• Outstanding customer service skills and the ability to engage all customers.
• A passion for sports, betting and gaming is beneficial but not essential.
• An eagerness to learn, develop and flourish within the Betfred family.

What’s in it for you

We offer a variety of competitive benefits, some of which vary depending on the role you’re recruited to. Some of what you can expect in this role includes:

• A competitive rate of pay and pension contribution
• Generous discretionary bonus schemes, incentives and competitions
• An annual leave entitlement that increases with your length of service
• Access to an online GP 24/7, 365 days a year for you and your immediate family.
• Employee wellbeing support through our Employee Assistance Programme.
• Enhanced Maternity & Paternity pay
• Long service recognition
• Access to a pay day savings scheme, financial coach and up to 40% of your earned wage ahead of payday, through Wagestream

For more information, visit our "Why join us page"

At Betfred we are committed to promoting equality, diversity, and inclusion (EDI) in our workplace. We believe that a diverse workforce drives innovation and enhances our success. We welcome applications from individuals of all backgrounds, identities, and experiences.

If you require reasonable adjustments during the recruitment process or have specific needs, please let us know, and we will be happy to accommodate you. Join us in creating an inclusive environment where everyone can thrive.

Your Betfred journey starts now…