Retail Customer Service - 40 Hours

Betfred; West Midlands; Presencial; GBP 23.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive pay

Pension contribution

Bonus schemes

Annual leave

Employee wellbeing support

Descripción de la vacante

Betfred is seeking a friendly, customer-focused Assistant Sales role to join our retail teams. You’ll help customers place bets, answer queries, and promote our products and promotions while keeping a welcoming and responsible gambling environment.

The role involves cash handling, a strong team ethos, and working flexible hours to cover evenings and weekends. You will receive structured training to settle into the role quickly and be prepared to open or close the Betfred shop as part of the

Formación

• Must be 18+ and eligible to work in the UK.
• Excellent customer service and communication skills.
• Able to work evenings, weekends and public holidays.

Responsabilidades

• Process bets accurately and efficiently.
• Assist customers with queries and promote Betfred products and promotions.
• Create a welcoming, safe in-store environment and encourage responsible gambling.
• Support promotional events and maintain a clean, well-presented shop.
• Work as part of a team to deliver great customer experiences.

Conocimientos

Customer service

Cash handling

Team player

Sports betting knowledge

Communication skills

Descripción del empleo

From humble beginnings on the shop floor to becoming a world-renowned bookmaker, Betfred has been on a remarkable journey and we want you to be part of this fantastic innovative business. Established in Salford, Manchester, 1967 we started with a clear and simple vision: to provide the ultimate betting experience for our customers. Today we have evolved and pride ourselves in delivering unparalleled entertainment experiences worldwide.

Whilst a lot has changed over the years, we have always stayed true to our roots. Our story started in retail and while it remains the heart of our business, we have also embraced the digital landscape. With over 1,000 shops we continue to play a vital role in local communities across the UK while expanding our presence online.

We owe our success to our unique story and dedicated colleagues, and the next chapter involves you

Here is where you come in

Working in our retail teams, you ll enhance Betfred customers experiences every single day. From our gaming machines to our sports offering, you will need to be on the ball when it comes to our products and services. In doing so, you will help create a welcoming environment where our customers experiences are always enjoyable and responsible.

No two days are the same, but your main responsibilities will include:

• Processing customers bets in a timely and attentive manner.
• Attending to all customer queries quickly and knowledgeably.
• Engaging customers with expert knowledge of our products and promotions
• Supporting key promotional events throughout the sporting calendar.
• Maintaining a well-presented environment which customers love to be a part of.
• Being a team player collaboration is key to improving the customer experience.
• Handling cash transactions with the upmost care and accuracy.
• Following our Think 25 policy and adhering to our age verification processes.

We are here to help you realise your individual goals. To kick off your Betfred journey, we will provide you with a structured training programme, all aimed at helping you settle into your new role as quickly as possible. By the end of the programme, you will be ready to open and close the Betfred shop and be all set for life in your role as Assistant Sales Manager.

We are dedicated to promoting safer gambling practices to ensure a responsible and enjoyable experience for all our customers. We prioritise player safety and well-being, providing resources and support for those who may need assistance. Our commitment to responsible gambling is integral to our operations, and we actively promote awareness and education to help our customers make informed decisions. Together, we can create a safer gambling environment for everyone.

What you ll need to succeed

• ?Be 18+ and have the right to work in the UK.
• Must be able to work evenings, weekends, and public holidays.
• Outstanding customer service skills and the ability to engage all customers.
• A passion for sports, betting and gaming is beneficial but not essential.
• An eagerness to learn, develop and flourish within the Betfred family.

What s in it for you

We offer a variety of competitive benefits, some of which vary depending on the role you re recruited to. Some of what you can expect in this role includes:

• A competitive rate of pay and pension contribution
• Generous discretionary bonus schemes, incentives and competitions
• An annual leave entitlement that increases with your length of service
• Access to an online GP 24/7, 365 days a year for you and your immediate family.
• Employee wellbeing support through our Employee Assistance Programme.
• Enhanced Maternity & Paternity pay
• Long service recognition
• Access to a pay day savings scheme, financial coach and up to 40% of your earned wage ahead of payday, through Wagestream

For more information, visit our Why join us page

What s next?

At Betfred we are committed to promoting equality, diversity, and inclusion (EDI) in our workplace. We believe that a diverse workforce drives innovation and enhances our success. We welcome applications from individuals of all backgrounds, identities, and experiences.

If you require reasonable adjustments during the recruitment process or have specific needs, please let us know, and we will be happy to accommodate you. Join us in creating an inclusive environment where everyone can thrive.

Your Betfred journey starts now