Retail Customer Service

Entain Group; Sale; Hybrid; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Pension Scheme

Annual ShareSave

Discounts with retailers

Healthcare and wellbeing support

Job summary

Entain Group is seeking a Retail Customer Service Manager for Ladbrokes & Coral betting shops in the UK. You will lead the shop team to deliver excellent customer service, process transactions, and drive standards across daily operations.

You will report to the Shop Manager and help build relationships to encourage repeat visits, while working a 32.5-hour week across flexible early/late shifts with a focus on customer satisfaction and compliance.

Qualifications

• Must be 18+ to work in betting shops.
• Previous customer-facing experience.
• Confident with customers in person.
• Familiar with cash handling and payment transactions.

Responsibilities

• Take bets on different sports and events.
• Process customer transactions including cash handling.
• Demonstrate products and betting terminals to customers.
• Handle customer complaints with empathy and problem-solving.
• Work towards defined targets.
• Maintain high shop standards.
• Open or close the shop.

Skills

Customer service

Cash handling

Communication

Tools

Betting terminals

POS systems

Job description

There's nothing like a career at Entain. We're a leading, global sports betting and gaming company and we're upping the excitement and increasing player safety. We're a FTSE company with iconic brands including Ladbrokes, Coral, BetMGM, Eurobet and bwin, and we have an energy that drives us to perform at the height of our potential. Whether you're an engineer, marketer or retail specialist, a career here is a complete game changer.

Job Description

As a Retail Customer Service Manager, you will play an important role in the Entain family, delivering top customer service and driving standards daily. In our exciting, dynamic Ladbrokes & Coral betting shops no two days are the same and you'll have the chance to contribute to a team that wins together and does what's right by our customers.

Reporting to the Shop Manager you will be part of the Shop team, who will serve customers and build relationships to encourage repeat custom.

Salary is £13.00 per hour

What you will do

• Take bets on different sports and events.
• Process customer transactions including cash handling.
• Help demonstrate our products and betting terminals to customers.
• Handle customer complaints or concerns with empathy and problem-solving skills.
• Work towards defined targets.
• Maintain high shop standards.
• Open or close the shop.

Work patterns

Our shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays.

Your typical weekly rota will be 32.5 hours. We will make it up of a blend of long opening or closing shifts, and shorter evening shifts. The rota will vary week to week.

At Entain, we believe in the importance of a healthy work-life balance and commit to providing you with your rota at least four weeks in advance.

Qualifications

To be successful in this role:

• You must be 18 years of age or over to work in one of our betting shops.
• Previous work in a customer-facing setting.
• Confidence working with customers in person.
• Familiarity with cash handling and payment transactions.

Additional Information

At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire your best. Join us, and a great compensation package is just the beginning. Working for us in our betting shops, you can expect to receive great benefits like:

• Optional overtime subject to availability.
• Pension Scheme and annual ShareSave.
• Discounts with hundreds of retailers.
• Healthcare and wellbeing support.

And outside of this, you'll have the chance to turn recognition from leaders and colleagues into amazing prizes. Join a winning team of dedicated people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.

If you need any reasonable adjustments at any stage of the recruitment process, please contact us and we'll support you.

We're committed to creating a diverse, equitable and inclusive workplace where everyone feels valued, respected and able to be themselves.

We're an equal opportunities employer. We welcome applications from everyone and we do not discriminate based on race, colour, nationality, ethnic or national origin, religion or belief, sex, gender identity or expression, sexual orientation, age, disability, marital or civil partnership status, pregnancy or maternity, or any other status protected by law.

We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.