Retail Customer Service

Entain Group; Newbury; Presencial; GBP 15 000 - 21 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Pension scheme

Annual ShareSave

Discounts with retailers

Healthcare and wellbeing support

Resumo da oferta

Entain Group is hiring a Retail Customer Service Manager to lead customer service excellence in our Ladbrokes & Coral betting shops. Reporting to the Shop Manager, you will join the Shop team to build relationships with customers and encourage repeat visits.

The role requires engaging customers, handling cash, and promoting products, with shifts across opening or closing times. A strong emphasis is placed on delivering friendly service and meeting targets.

Qualificações

• Must be 18 years or older to work in betting shops.
• Previous experience in a customer-facing role.
• Confidence and professionalism when interacting with customers in person.
• Familiarity with cash handling and payment transactions.

Responsabilidades

• Take bets on different sports and events.
• Process customer transactions including cash handling.
• Demonstrate products and betting terminals to customers.
• Handle customer complaints or concerns with empathy and problem-solving.
• Work towards defined targets.
• Maintain high shop standards and presentation.
• Open or close the shop.

Conhecimentos

Customer service

Cash handling

In-person communication

Customer interaction

Sales and upselling

Descrição da oferta de emprego

There's nothing like a career at Entain. We're a leading, global sports betting and gaming company and we're upping the excitement and increasing player safety. We're a FTSE company with iconic brands including Ladbrokes, Coral, BetMGM, Eurobet and bwin, and we have an energy that drives us to perform at the height of our potential. Whether you're an engineer, marketer or retail specialist, a career here is a complete game changer.

Job Description

As a Retail Customer Service Manager, you will play an important role in the Entain family, delivering top customer service and driving standards daily. In our exciting, dynamic Ladbrokes & Coral betting shops no two days are the same and you'll have the chance to contribute to a team that wins together and does what's right by our customers.

Reporting to the Shop Manager you will be part of the Shop team, who will serve customers and build relationships to encourage repeat custom.

Salary is £13.00 per hour

Are you ready to launch a winning career?

What you will do

• Take bets on different sports and events.
• Process customer transactions including cash handling.
• Help demonstrate our products and betting terminals to customers.
• Handle customer complaints or concerns with empathy and problem-solving skills.
• Work towards defined targets.
• Maintain high shop standards.
• Open or close the shop.

Work patterns

Our shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays.

Your typical weekly rota will be 20 hours. We will make it up of a blend of long opening or closing shifts, and shorter evening shifts. The rota will vary week to week.

At Entain, we believe in the importance of a healthy work-life balance and commit to providing you with your rota at least four weeks in advance.

Qualifications

To be successful in this role:

• You must be 18 years of age or over to work in one of our betting shops.
• Previous work in a customer-facing setting.
• Confidence working with customers in person.
• Familiarity with cash handling and payment transactions.

Additional Information

At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire your best. Join us, and a great compensation package is just the beginning. Working for us in our betting shops, you can expect to receive great benefits like:

• Optional overtime subject to availability.
• Pension Scheme and annual ShareSave.
• Discounts with hundreds of retailers.
• Healthcare and wellbeing support.

And outside of this, you'll have the chance to turn recognition from leaders and colleagues into amazing prizes. Join a winning team of dedicated people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.

If you need any reasonable adjustments at any stage of the recruitment process, please contact us and we'll support you.

We're committed to creating a diverse, equitable and inclusive workplace where everyone feels valued, respected and able to be themselves.

We're an equal opportunities employer. We welcome applications from everyone and we do not discriminate based on race, colour, nationality, ethnic or national origin, religion or belief, sex, gender identity or expression, sexual orientation, age, disability, marital or civil partnership status, pregnancy or maternity, or any other status protected by law.

We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.

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