Retail Customer Experience Specialist - Betting

BoyleSports; Magherafelt; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading betting company based in Magherafelt is seeking a Customer Service Assistant to provide outstanding service and support shop operations. You will assist in managing the shop, process customer bets, and maintain high presentation standards. Ideal candidates will have strong customer service skills, attention to detail, and the ability to work under pressure while fostering a team-oriented environment. Opportunities for advancement and training are available.

Qualifications

• Flexibility in working hours since the business operates 7 days a week.
• Ability to adapt to the shop environment and remain calm under pressure.
• A keen interest in sporting events to build rapport with customers.

Responsibilities

• Assist the Shop Manager with the daily running of the shop.
• Manage shop operations in absence of the Shop Manager.
• Maintain high shop presentation standards.
• Accept and process customer bets accurately.

Skills

Customer service focused

Excellent communication skills

Attention to detail

Strong numeracy skills

Ability to work under pressure

Teamwork

Problem solving

Job description

A leading betting company based in Magherafelt is seeking a Customer Service Assistant to provide outstanding service and support shop operations. You will assist in managing the shop, process customer bets, and maintain high presentation standards. Ideal candidates will have strong customer service skills, attention to detail, and the ability to work under pressure while fostering a team-oriented environment. Opportunities for advancement and training are available.