Retail Customer Experience Manager

Asda; Metropolitan Borough of Solihull; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading UK supermarket is seeking a Customer Manager for their Solihull location. You will lead the team to enhance customer satisfaction, coach colleagues on service excellence, and drive improvements throughout the store. Ideal candidates will have previous experience in retail or hospitality, strong communication skills, and a customer-first mentality. The role offers a competitive salary with additional benefits, including discounts and bonuses.

Benefits

Colleague discount: 15% off shopping

Discretionary company bonus scheme

Access to an enhanced electric car scheme

Free eye test

Discounted rates on services

Flexible pay and financial coaching

Company pension

Wellbeing support services

Parental leave policies

Colleague recognition programme

Special offers across services

Qualifications

• Experience managing or supervising in a customer-facing retail or hospitality environment.
• Strong communication and people skills.
• A passion for customer service and team development.
• Confidence in handling customer feedback and resolving issues.
• Flexibility to work a range of shifts, including weekends and evenings.

Responsibilities

• Champion customer experience in store.
• Lead by example and coach colleagues.
• Take ownership of customer satisfaction.
• Support front-end operations and manage feedback.
• Drive service improvements.

Skills

Customer service

Communication

Team development

Leadership

Flexibility

Job description

A leading UK supermarket is seeking a Customer Manager for their Solihull location. You will lead the team to enhance customer satisfaction, coach colleagues on service excellence, and drive improvements throughout the store. Ideal candidates will have previous experience in retail or hospitality, strong communication skills, and a customer-first mentality. The role offers a competitive salary with additional benefits, including discounts and bonuses.