Retail Customer Experience Lead — Store Ops

Sainsbury's Supermarkets Ltd; Oldbury; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading UK retail company is looking for a Customer Experience Manager to oversee overall in-store operations and ensure an exceptional shopping experience. You will manage the checkout process, lead a team, and ensure all performance indicators are met. Ideal candidates will have a proven background in leadership within fast-paced environments and a strong commitment to customer service. Attractive benefits including discounts, bonuses, and development opportunities are offered.

Benefits

10% discount card

Annual bonus scheme

Wellbeing support

Generous holiday entitlement

Cycle to Work scheme

Qualifications

• Previous management experience in a fast-paced environment.
• Proven track record in delivering KPIs.
• Experience leading teams with a focus on customer service.

Responsibilities

• Ensure exceptional customer experience across the store.
• Manage front-end checkout operations and petrol station if applicable.
• Lead performance management and disciplinary processes.

Skills

Leadership skills

Customer service obsession

Performance management

Operational management

Job description

A leading UK retail company is looking for a Customer Experience Manager to oversee overall in-store operations and ensure an exceptional shopping experience. You will manage the checkout process, lead a team, and ensure all performance indicators are met. Ideal candidates will have a proven background in leadership within fast-paced environments and a strong commitment to customer service. Attractive benefits including discounts, bonuses, and development opportunities are offered.