Retail Customer Experience Lead

Morrisons; Stratford-upon-Avon; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading UK supermarket is seeking a Customer Service Manager to champion exceptional customer service and team performance. This role involves managing team dynamics, responding to customer feedback, and ensuring consistent availability of products. Applicants should have experience in team management and possess strong communication skills. The supermarket offers a competitive salary, generous bonuses, private healthcare, and family-friendly policies, making it an excellent workplace for those passionate about customer service.

Benefits

Competitive salary

Generous bonus

Private healthcare

Colleague discount

Family-friendly policies

Qualifications

• Experience of managing a team in a fast-paced environment.
• Ability to effectively communicate and share best practices.
• Capable of building and maintaining relationships with stakeholders.
• Must be adaptable to change and able to challenge effectively.

Responsibilities

• Lead and empower colleagues to deliver outstanding customer service.
• Listen and respond to customer feedback.
• Manage department scheduling and performance.
• Deliver training to ensure team capability.
• Identify and develop talent within the department.

Skills

Team management experience

Communication skills

Relationship building

Adaptability to change

Job description

A leading UK supermarket is seeking a Customer Service Manager to champion exceptional customer service and team performance. This role involves managing team dynamics, responding to customer feedback, and ensuring consistent availability of products. Applicants should have experience in team management and possess strong communication skills. The supermarket offers a competitive salary, generous bonuses, private healthcare, and family-friendly policies, making it an excellent workplace for those passionate about customer service.