Retail Customer Experience Associate (Digital Tools)

Marks and Spencer plc (UK); Tring; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading retail organization in the United Kingdom is seeking customer-focused colleagues to deliver exceptional service. The ideal candidates will engage warmly with customers, support store operations, and utilize digital tools to enhance the shopping experience. In this dynamic role, flexibility and a commitment to quality are essential. Join us to be part of an inclusive team aiming to lead the retail industry into a more sustainable digital era while making an immediate impact.

Qualifications

• Ability to listen and build positive relationships.
• Committed to delivering high-quality work with attention to detail.
• Open to feedback and capable of managing own workload.

Responsibilities

• Serve customers efficiently both on the shop floor and at service points.
• Maintain cleanliness and product availability in the store.
• Engage with customers to understand their needs and recommend products.
• Become a brand ambassador and promote new products.
• Utilize digital tools to enhance the customer experience.
• Support a positive team environment and the local community.

Skills

High levels of customer service

Strong communication skills

Good level of digital capability

Adaptable to changing situations

Job description

A leading retail organization in the United Kingdom is seeking customer-focused colleagues to deliver exceptional service. The ideal candidates will engage warmly with customers, support store operations, and utilize digital tools to enhance the shopping experience. In this dynamic role, flexibility and a commitment to quality are essential. Join us to be part of an inclusive team aiming to lead the retail industry into a more sustainable digital era while making an immediate impact.