Retail Customer Advisor (Woolwich) - 37.5 hours

Three UK; Woolwich; On-site; GBP 22,000 - 26,000; Full time

Job summary

A leading telecommunications provider in Woolwich is seeking a Retail Customer Advisor who will play a vital role in enhancing customer engagement and driving sales. You'll create exceptional experiences and provide tailored solutions to meet customer needs while achieving performance targets. Ideal candidates should possess strong customer service and sales skills, along with a passion for innovative products.

Qualifications

• Strong dedication to customer service and engagement.
• Ability to meet performance goals and KPIs.
• Knowledge of innovative products and services.

Responsibilities

• Enhance the customer journey through meaningful interactions.
• Create exceptional experiences with tailored products.
• Achieve personal and store KPIs by driving sales.
• Provide personalized solutions for customer inquiries.

Skills

Customer service

Sales skills

Communication

Job description

Overview

As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting-edge products and services will help us achieve unparalleled standards across Three while hitting sales targets together as a team.

Responsibilities

• Customer Engagement: Enhance the customer journey through meaningful interactions, that leave our customers feeling positive and valued.
• Service Excellence: Create exceptional experiences through tailoring and promoting our innovative products and services.
• Performance Enhancement: Achieve personal and store Key Performance Indicators (KPIs) by driving sales and meeting performance goals.
• Solution Efficiency: Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a resolution is given promptly.