Retail Customer Advisor (Weymouth) - 16 hours

Three; Weymouth; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading telecommunications provider in Weymouth is seeking a customer-focused individual to join their team. The ideal candidate will assist customers in a retail environment, providing exceptional service while achieving sales goals. Responsibilities include understanding customer needs, resolving queries, and driving a positive store experience. Attractive pay of £12 per hour and opportunities for bonuses based on performance are offered, along with career development and training.

Benefits

Brand-new smartphone on an Unlimited data plan

On-target bonus of 25% based on store performance

Great discounts through Perks at Work

Comprehensive training courses and career development opportunities

Qualifications

• Experience in a customer-facing role.
• Outstanding communication skills.
• Eagerness to learn and adapt.

Responsibilities

• Understanding each customer and their needs.
• Setting high standards for coverage and customer care.
• Resolving customer queries efficiently.
• Creating positive customer experiences.
• Matching products to customer needs.
• Driving customer engagement and satisfaction.
• Providing solutions for mobile and network queries.
• Achieving personal and store KPIs.

Skills

Customer facing experience

Awesome communication skills

Willingness to learn

Job description

Company Description

Three UK is a big network for the little or life‑changing connections that make life richer. Our brand embodies the strength of our network and how we can provide better connectivity every day for every customer.

Three UK was founded in 2003 to challenge the mobile industry, and now covers 99% of the UK outdoor population with its combined 3G and 4G network and carries 28% of mobile data traffic in the country (Enders Analysis). Three has more spectrum exclusively dedicated to 5G than any other UK mobile network, meaning our customers will benefit from an outstanding experience when using the next generation of mobile technology.

About the role

At Three, our vision is better connectivity every day, for every customer. We need the right team for us to be at our best. We’ll give you lots of opportunities to develop and show your drive to succeed in an environment that supports and prepares you for the next level of your career. You never know, you could be managing one of our stores in the future!

Responsibilities

• Understanding each customer and their needs
• Setting the bar on coverage, reliability and customer care
• Solving queries for customers quickly
• Providing amazing experiences that make people feel good
• Matching our products and services to our customers’ needs and selling them our state‑of‑the‑art products and services.
• Driving the customer experience by engaging in great conversations with customers and ensuring they leave our stores happy.
• Offering solutions to customers with general mobile or network queries (we’ll teach you how to answer these!).
• Achieving personal and store KPIs.
• Typically working 3‑4 days per week, including weekends.

Actionable Traits

• People who are customer focused.
• People who go beyond the expected and work as one team.
• People who can wow our customers and show them how technology can elevate everyday moments into something truly special.

Job Description

We can offer you this…

• £12 per hour
• A brand‑new smartphone on an Unlimited data plan
• On‑target bonus of 25%, paid out monthly based on your store’s performance
• Individual bonus accelerators for high performers
• Great discounts with our Perks at Work scheme
• Great training courses and career development opportunities

Qualifications

• Experience in a customer‑facing role
• Awesome communication skills
• Willingness to learn

Additional Information

We are committed to equality in employment and growing a diverse workforce. We embrace those of any race, gender identity, sexual orientation, age, religion, disability, marital status, family status or civil status and we want our teams to reflect this!

Our people make us who we are. We’re a diverse and inclusive bunch, and it’s important you can feel you belong here. We value everybody for who they are and what they bring to the table, supporting one another as we continue to deliver for our customers.

We are a Disability Confident Committed Employer. Need any reasonable adjustments? Let us know when you apply so we can support you throughout the interview process.