Retail Customer Advisor (Stafford) - 12 hours

Three; Stafford; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading mobile network provider in the UK is looking for customer-focused individuals to join their team. In this role, you will engage with customers, understand their needs, and provide tailored solutions. The ideal candidate will have excellent communication skills and a willingness to learn. This position offers a competitive hourly rate of £12, bonuses based on store performance, and opportunities for career advancement. If you enjoy helping people and providing exceptional customer service, we encourage you to apply!

Benefits

On-target bonus of 25%

Discounts through the Perks at Work scheme

Training and career development opportunities

Brand new smartphone on an unlimited data plan

Qualifications

• Experience in a customer facing role is essential.
• Strong communication skills necessary.
• Must have the willingness to learn new things.

Responsibilities

• Understand customer needs and provide suitable solutions.
• Maintain high standards in customer care and service.
• Resolve customer queries efficiently and effectively.
• Create a positive shopping experience for customers.
• Match products and services to customer requirements.
• Engage customers and improve their overall experience.
• Offer assistance with general mobile or network queries.
• Work flexible hours, including weekends.

Skills

Awesome communication skills

Experience in a customer facing role

Willingness to learn

Job description

Company Description

Three UK is a big network for the little or life‑changing connections that make life richer. Our brand embodies the strength of our network and how we can provide better connectivity every day for every customer.

Three UK was founded in 2003 to challenge the mobile industry, and now covers 99% of the UK outdoor population with its combined 3G and 4G network and carries 28% of mobile data traffic in the country (Enders Analysis). Three has more spectrum exclusively dedicated to 5G than any other UK mobile network, meaning our customers will benefit from an outstanding experience when using the next generation of mobile technology.

At Three, our vision is better connectivity every day, for every customer. We need the right team for us to be at our best. We’ll give you lots of opportunities to develop and show your drive to succeed in an environment that supports and prepares you for the next level of your career. You never know, you could be managing one of our stores in the future!

Just a heads up. You don’t need knowledge in our products, the ambition and drive to learn will do just fine.

Job Description

£12 per hour

A brand new smartphone on an Unlimited data plan

On-target bonus of 25%, paid out monthly based on your store's performance

Individualbonusaccelerators for high performers

Great discounts with our Perks at Work scheme

Great training courses and career development opportunities

Responsibilities

• Understanding each customer and their needs
• Setting the bar on coverage, reliability and customer care
• Solving queries for customer quickly
• Providing amazing experiences that make people feel good
• Matching our products and services to our customer’s needs and selling them our amazing state‑of‑the‑art products and services
• Driving our customer experience by engaging in great conversations with customers and ensuring they leave our stores happy
• Offering solutions to customers with general mobile or network queries (we’ll teach you how to answer these!)
• Typically working 3 days per week, including weekends
• Showing customers how technology can elevate everyday moments into something truly special

Qualifications

• Experience in a customer facing role
• Awesome communication skills
• Willingness to learn

Additional Information

We need the right team for us to be at our best. We’ll give you lots of opportunities to develop and show your drive to succeed in an environment that supports and prepares you for the next level of your career. You never know, you could be managing one of our stores in the future!

Fancy being the face of our company brand? Enjoy engaging and building relationships with customers?

This role is approachable and technical. We want someone who is customer focused and produces excellent customer service. If you feel this role is for you, please apply!

We are committed to equality in employment and growing a diverse workforce. We embrace those of any race, gender identity, sexual orientation, age, religion, disability, marital status, family status or civil status and we want our teams to reflect this!

We are a Disability Confident Committed Employer. Need any reasonable adjustments? Let us know when you apply so we can support you throughout the interview process.