Retail Customer Advisor (Southampton) - 37.5 hours

Three; Southampton; On-site; Full time

Job summary

A mobile network company in Southampton is looking for enthusiastic individuals for a customer-facing role. You will engage with customers, solve queries, and drive a positive experience in store. Candidates should have prior customer service experience and a passion for learning. The role offers £12 per hour plus bonuses and great perks, along with career advancement opportunities.

Benefits

On-target bonus of 25%

Great discounts

Training courses and career development

Qualifications

• Experience in a customer-facing role.
• Awesome communication skills.
• Willingness to learn.

Responsibilities

• Understanding each customer and their needs.
• Setting the bar on coverage and customer care.
• Solving queries for customers quickly.
• Providing amazing experiences for customers.
• Achieving personal and store KPIs.
• Driving customer experience through engaging conversations.

Skills

Customer service experience

Communication skills

Willingness to learn

Job description

Company Description

Three UK is a big network for the little or life-changing connections that make life richer. Our brand embodies the strength of our network and how we can provide better connectivity every day for every customer.

Three UK was founded in 2003 to challenge the mobile industry, and now covers 99% of the UK outdoor population with its combined 3G and 4G network and carries 28% of mobile data traffic in the country. Three has more spectrum exclusively dedicated to 5G than any other UK mobile network, meaning our customers will benefit from an outstanding experience when using the next generation of mobile technology.

At Three, our vision is better connectivity every day, for every customer. We need the right team for us to be at our best. We’ll give you lots of opportunities to develop and show your drive to succeed in an environment that supports and prepares you for the next level of your career. You never know, you could be managing one of our stores in the future!

People who are customer focused, who go beyond the expected, work as one team, and can wow our customers by showing them how technology can elevate everyday moments into something truly special are the people we’re looking for.

Our people make us who we are. We’re a diverse and inclusive bunch, and it’s important you can feel you belong here. We value everybody for who they are and what they bring to the table, supporting one another as we continue to deliver for our customers.

Just a heads up – you don’t need knowledge in our products. The ambition and drive to learn will do just fine.

Key Responsibilities

• Understanding each customer and their needs.
• Setting the bar on coverage, reliability and customer care.
• Solving queries for customers quickly.
• Providing amazing experiences that make people feel good.
• Achieving personal and store KPI’s.
• Matching our products and services to our customer’s needs and selling them our amazing state‑of‑the‑art products and services.
• Driving our customer experience by engaging in great conversations with customers and ensuring they leave our stores happy.
• Offering solutions to customers with general mobile or network queries (we’ll teach you how to answer these).
• Working typically 5 days per week, including weekends.

Job Compensation

£12 per hour

A brand new smartphone on an Unlimited data plan

On‑target bonus of 25%, paid out monthly based on your store’s performance

Individual bonus accelerators for high performers

Great discounts with our Perks at Work scheme

Great training courses and career development opportunities

Qualifications

• Experience in a customer‑facing role.
• Awesome communication skills.
• Willingness to learn.

Additional Information

We need the right team for us to be at our best. We’ll give you lots of opportunities to develop and show your drive to succeed in an environment that supports and prepares you for the next level of your career. You never know, you could be managing one of our stores in the future!

Fancy being the face of our company brand? Enjoy engaging and building relationships with customers?

Our people make us who we’re. We’re a diverse and inclusive bunch, and it’s important you can feel you belong here. We value everybody for who they are and what they bring to the table, supporting one another as we continue to deliver for our customers.

With that in mind, if you do not ‘tick every box’ in the job advert above, there are likely other valuable attributes and skills you have that would make you a great addition for the team. So, if you feel this role is for you, then please apply! We are committed to equality in employment, growing a diverse workforce, and embracing those of any race, gender identity, sexual orientation, age, religion, disability, marital status, family status or civil status. We want our teams to reflect this.

We are a Disability Confident Committed Employer. Need any reasonable adjustments? Let us know when you apply so we can support you throughout the interview process.