Retail Customer Advisor (Nottingham - Clumber Street) - 37.5 hours

Three UK; Nottingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading mobile network provider in Nottingham is seeking a Retail Customer Advisor to enhance customer experiences and drive sales. The ideal candidate will demonstrate strong customer service skills and knowledge of mobile services. Responsibilities include creating meaningful customer interactions and achieving store KPIs. Join a team dedicated to setting new standards in customer service.

Qualifications

• Strong dedication to customer service.
• Ability to meet sales targets.
• Knowledge of mobile and network-related queries.

Responsibilities

• Enhance the customer journey through meaningful interactions.
• Create exceptional experiences by promoting products and services.
• Achieve KPIs by driving sales and performance.

Job description

Overview

As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting-edge products and services will help us achieve unparalleled standards across Three while hitting sales targets together as a team.

Responsibilities

• Customer Engagement: Enhance the customer journey through meaningful interactions, that leave our customers feeling positive and valued.
• Service Excellence: Create exceptional experiences through tailoring and promoting our innovative products and services.
• Performance Enhancement: Achieve personal and store Key Performance Indicators (KPIs) by driving sales and meeting performance goals.
• Solution Efficiency: Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a resolution is given promptly.