Retail Customer Advisor (Harlow) - 16 hours

Three UK; Hare Street; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading telecommunications provider in Hare Street is seeking a Retail Customer Advisor to enhance customer interactions and deliver exceptional service. You will help customers by providing tailored solutions and achieving sales targets as part of a team. A passion for customer service and knowledge of innovative products are essential for success in this role.

Responsibilities

• Enhance the customer journey through meaningful interactions.
• Create exceptional experiences through promoting innovative products.
• Achieve personal and store Key Performance Indicators.
• Provide personalised solutions for mobile or network-related enquiries.

Job description

Overview

As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting-edge products and services will help us achieve unparalleled standards across Three while hitting sales targets together as a team.

Responsibilities

• Customer Engagement: Enhance the customer journey through meaningful interactions, that leave our customers feeling positive and valued.
• Service Excellence: Create exceptional experiences through tailoring and promoting our innovative products and services.
• Performance Enhancement: Achieve personal and store Key Performance Indicators (KPIs) by driving sales and meeting performance goals.
• Solution Efficiency: Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a resolution is given promptly.