Retail Customer Advisor (East Ham) - 37.5 hours

Three UK; East Ham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading telecommunications provider in East Ham is seeking a Retail Customer Advisor. You will enhance the customer journey by providing exceptional service and promoting innovative products. The ideal candidate is dedicated to customer service and aims to meet sales performance goals. This position offers the opportunity to be part of a dynamic team striving for excellence.

Responsibilities

• Enhance the customer journey through meaningful interactions.
• Create exceptional experiences by promoting innovative products.
• Achieve personal and store Key Performance Indicators (KPIs).
• Provide personalised solutions for mobile or network-related enquiries.

Job description

Overview

As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting-edge products and services will help us achieve unparalleled standards across Three while hitting sales targets together as a team.

Responsibilities

• Customer Engagement: Enhance the customer journey through meaningful interactions, that leave our customers feeling positive and valued.
• Service Excellence: Create exceptional experiences through tailoring and promoting our innovative products and services.
• Performance Enhancement: Achieve personal and store Key Performance Indicators (KPIs) by driving sales and meeting performance goals.
• Solution Efficiency: Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a resolution is given promptly.