Retail Customer Advisor (Bolton) - 37.5 hours

Three UK; Bolton; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading mobile network provider in Bolton is looking for a Retail Customer Advisor to enhance customer experience and drive sales. You will engage with customers, promote innovative products, and ensure excellent service. The ideal candidate is dedicated to customer satisfaction and achieving performance goals in a dynamic retail environment.

Responsibilities

• Enhance the customer journey through meaningful interactions.
• Create exceptional experiences through innovative products and services.
• Achieve personal and store Key Performance Indicators (KPIs).
• Provide personalised solutions for mobile or network-related enquiries.

Job description

Overview

As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting-edge products and services will help us achieve unparalleled standards across Three while hitting sales targets together as a team.

Responsibilities

• Customer Engagement: Enhance the customer journey through meaningful interactions, that leave our customers feeling positive and valued.
• Service Excellence: Create exceptional experiences through tailoring and promoting our innovative products and services.
• Performance Enhancement: Achieve personal and store Key Performance Indicators (KPIs) by driving sales and meeting performance goals.
• Solution Efficiency: Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a resolution is given promptly.