Retail Customer Advisor (Blackpool) - 30 hours

Three UK; Lancashire; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading telecommunications provider in Lancashire is seeking a Retail Customer Advisor to enhance customer experience and meet sales targets. The role involves engaging with customers, tailoring solutions, and driving performance to achieve store KPIs. Candidates should be passionate about customer service and knowledgeable about innovative products and services.

Responsibilities

• Enhance the customer journey through meaningful interactions.
• Create exceptional experiences through promoting products and services.
• Achieve personal and store Key Performance Indicators (KPIs).
• Provide personalised solutions for customer enquiries.

Job description

Overview

As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting-edge products and services will help us achieve unparalleled standards across Three while hitting sales targets together as a team.

Responsibilities

• Customer Engagement: Enhance the customer journey through meaningful interactions, that leave our customers feeling positive and valued.
• Service Excellence: Create exceptional experiences through tailoring and promoting our innovative products and services.
• Performance Enhancement: Achieve personal and store Key Performance Indicators (KPIs) by driving sales and meeting performance goals.
• Solution Efficiency: Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a resolution is given promptly.