Retail Customer Advisor

Kiwie Ltd; Orpington; On-site; GBP 18,000 - 25,000; Full time

Job summary

A leading telecommunications franchise in Orpington is seeking a motivated Retail Sales Advisor to enhance customer experience and drive sales. The role requires understanding technology and delivering top-notch service. Previous retail sales experience is preferred, but full training will be provided for the right candidate. You'll be responsible for achieving sales targets, processing transactions, and maintaining store standards. Join the team to thrive in a fast-paced, target-driven environment.

Qualifications

• Good understanding of technology, especially mobile devices.
• Excellent communicator with flair for sales.
• Customer service experience is crucial.

Responsibilities

• Help reach and exceed sales targets set by Branch Manager.
• Deliver exceptional customer experience to every customer.
• Process sales transactions effectively.
• Cross-sell and upsell products and services.
• Demonstrate devices and accessories to customers.
• Handle customer challenges positively.
• Ensure cleanliness of the store at all times.

Skills

Excellent communication skills

Understanding of technology

Customer service skills

Sales experience

Job description

Do you have a passion for delivering excellent customer service?

Are you interested in a career within retail sales?

Do you thrive in a target driven environment?

If the above sounds like you, then we want to hear from you!

Our Client is a Franchise Partner of the Biggest Mobile and Telecommunications company in the uk. We are looking to recruit motivated Retail Sales Advisors to join their store.

As a sales Advisor, you will play a key role in driving sales and performance in your store. You will work alongside the store management and sales colleagues to achieve personal and branch targets to make your store a success.

You will be the first point of contact for potential customers so will be expected to provide an exceptional level of customer service whilst driving sales opportunities through effective customer interaction.

This role would suit someone currently working in retail sales but sales experience from other sectors would also be of interest to us. Perhaps you currently work in telesales or in a Call Centre and are interested in starting a career in retail. Previous experience is not essential as full training will be given.

TYPICAL DAY TO DAY TASKS

• Help reach and exceed sales targets set by Branch Manager
• Keep up to date with the latest products & services on offer
• Meet and greet customers, deliver a world class customer experience to every customer you interact with.
• Process sales transactions (mobile broadband, sim subscriptions and general sales)
• Cross and upsell products and services at every given opportunity and use effectively next best activity.
• Carry out demonstrations of devices and accessories
• Handle challenges presented by customers in a positive and constructive manner. If deemed ideal, share and follow them up within the team with your seniors.
• Know and apply the data protection laws when and where relevant.
• Make sure stores clean and tidy at all times

About You:

• You should have a good understanding of technology - particularly when it comes to mobile phones, tablets etc.
• You should be an excellent communicator with a natural flair for sales and customer experience.