Retail Crew

Finisterre; Exeter; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

25 days holiday per year

Birthday day off

Up to 3 volunteering days per year

Discretionary bonus scheme

Enhanced pension scheme

60% product discount

30% Friends and Family discount

Uniform allowance

Family leave policies

Wellbeing platform access

Counselling services

Cycle to work

Learning Library access

Sea Tuesday updates

Learning and training days

Job summary

Finisterre is offering a part time, permanent role at our Exeter Store with an hourly wage of £13.45 per hour. The role focuses on delivering exceptional customer service, building relationships, and driving store performance within a growing B Corp brand.

You’ll be part of a dynamic team, supported by a range of benefits and opportunities for development, while upholding our values and commitment to sustainability.

Qualifications

• Previous experience in a customer focused role.
• A strong understanding of exceptional customer service.
• Knowledge of retail operations.

Responsibilities

• Create an engaging customer relationship, through sharing genuine experience, personal interests and adventure.
• To understand and communicate our POD within our product range authentically through own experience and technical knowledge.
• Openness and honesty in all situations and to take appropriate actions where necessary to ensure a high standard of customer service.
• Build a loyal customer base and positive relationships throughout the Finisterre community, champion your store as a community hub both within our own events and externally.
• Contribute to the commercial success of the store through delivering sale targets and KPI’s.
• Exceed customers’ expectations and maximise sales potential through our multi-channel offer effectively.
• Contribute to the timely execution of all launches, promotions and campaigns in store.
• Optimise conversion through ensuring that visual merchandising and presentation guidelines are followed at all times.
• Maintaining high security through service, shop floor awareness and ensuring all security measures are adhered to.
• Ensure all health and safety policies are adhered to at all times.
• Maintain a high standard of housekeeping throughout the store and back of house.
• Ensure that the shop floor is always fully stocked through effective use of our replenishment systems.
• Contribute to the continuous improvement of operations, always seeking better more efficient practices and feeding back to store managers on potential changes.
• Actively participate in the team by helping others and building positive relationships throughout the store.
• Be responsible for own personal development and actively seek opportunities for improvement through internal and external sources.
• Adhere to all current policy and procedure laid out by Finisterre.
• Bring our values to life.
• You share our love of the sea and our brand values. You care about our planet and want to share your passion for protecting it with others.

Skills

People person

Self-motivated

Customer service

Retail operations

Team player

Job description

KEY RESPONSIBILITIES

Customer Experience

• Create an engaging customer relationship, through sharing genuine experience, personal interests and adventure.
• To understand and communicate our POD within our product range authentically through own experience and technical knowledge.
• Openness and honesty in all situations and to take appropriate actions where necessary to ensure a high standard of customer service.
• Build a loyal customer base and positive relationships throughout the Finisterre community, champion your store as a community hub both within our own events and externally.
• Commercial
• Contribute to the commercial success of the store through delivering sale targets and KPI’s. Rising to the challenging targets, embracing change and walking through the door with a positive attitude.
• Exceed customers’ expectations and maximise sales potential through our multi-channel offer effectively.
• Contribute to the timely execution of all launches, promotions and campaigns in store.

Operations

• Optimise conversion through ensuring that visual merchandising and presentation guidelines are followed at all times.
• Maintaining high security through service, shop floor awareness and ensuring all security measures are adhered to.
• Ensure all health and safety policies are adhered to at all times.
• Maintain a high standard of housekeeping throughout the store and back of house.
• Ensure that the shop floor is always fully stocked through effective use of our replenishment systems.
• Contribute to the continuous improvement of operations, always seeking better more efficient practices and feeding back to store managers on potential changes.

People

• Actively participate in the team by helping others and building positive relationships throughout the store.
• Be responsible for own personal development and actively seek opportunities for improvement through internal and external sources.
• Adhere to all current policy and procedure laid out by Finisterre.
• Bring our values to life

WHAT YOU’LL BRING TO FINISTER ** RE**

• You share our love of the sea and our brand values. You care about our planet and want to share your passion for protecting it with others.
• You are a people person. You genuinely like talking to others, are outgoing and approachable. You bring a sense of fun, enthusiasm and passion to everything you do and work well on your own and as part of a team.
• You are self-motivated. You are proactive and committed in your own personal development, education and training.
• To be willing to take on new and ad hoc tasks when required.
• Previous experience in a customer focused role.
• A strong understanding of exceptional customer service.
• Knowledge of retail operations.

Important : The successful candidate must, by the start of their employment, have permission to work in the UK. Please note that Finisterre are not licensed to sponsor overseas workers.

WHAT YOU’LL RECEIVE FROM FINISTERRE

We are offering a part time, permanent contract, based at our Exeter Store, with an hourly wage of £13.45 per hour.

But it’s not just a job. At Finisterre, we provide an opportunity to grow and develop yourself within at a fast-paced, growing B Corp certified brand with a great culture and an exciting purpose. You’ll get the chance to collaborate with a diverse community of people with a shared mission. In return, we take good care of you through a range of initiatives and rewards, including:

• 25 days holiday per year,plus an allowance ofup to 8 UK bank holidays(pro rata for pat time employees)
• Additional holidays for length of service
• Your birthday day off
• Up to 3 daysof paid volunteering per year – we will support you in giving back to communities and causes
• A discretionary bonus scheme,based on store performance
• An enhanced pension scheme with Scottish Widows
• 60% product discount for personal and gift use
• 30% Friends and Family product discount
• A uniform allowance to help you representthe Finisterre brand with confidence and authenticity on the shop floor
• Enhanced Family Leave policies to support you in growing your family
• Life assurance with access to an onlinewellbeing platform which includes, an employee assistance program, virtual GP appointments, digital gym, and a range of perks
• Access to a range of wellbeing resources, including counselling services, cycle to work, eye tests, and wellbeing activities
• Regular team social and training days
• Various discounts from our B Corp community
• Access our online Learning Library and company-wide training sessionsdelivered by both internal and external trainers to support you in your ongoing development.
• Sea Tuesday companywide updates
• And so much more!

Finisterre is committed to building diverse and inclusive teams. We celebrate difference and encourage everyone to join us and be themselves at work.