Retail Cover Supervisor (Zero Hours) - Stratford-upon-Avon

Blue Cross For Pets; Metropolitan Borough of Solihull; On-site; GBP 40,000 - 60,000; Part time

Job summary

A charitable organization in Stratford-upon-Avon is seeking a reliable Cover Supervisor to support shop operations. This zero-hours role involves customer service, stock management, and providing essential in-store support. Ideal candidates have experience in retail and supervisory skills. The position offers £13.69 per hour along with a generous benefits package, including wellbeing support and pension contributions.

Benefits

Wellbeing support programs

Free access to GP services

Enhanced pension contributions

Charity worker discounts

Qualifications

• Previous experience working in a retail environment.
• Proficient in cash handling and reconciliation.
• Supervisory experience preferred.
• Thrives in a customer-facing environment.
• Possesses computer literacy and administration skills.

Responsibilities

• Provide essential support to in-store teams.
• Assist with customer service and stock management.
• Maintain high standards of service and presentation.

Skills

Retail experience

Cash handling

Supervisory experience

Customer service

Computer literacy

Volunteer management

Job description

Retail Cover Supervisor (Zero Hours) - Stratford-upon-Avon

Application Deadline: 9 November 2025

Department: Fundraising, Comms & Engagement

Employment Type: Zero Hours

Location: Stratford-upon-Avon

Reporting To: Area Manager

Compensation: £13.69 / hour

Description

Contract: Zero Hours

Salary: £13.69 p/hour

Location: Henley Street, Stratford-upon-Avon

Closing date: Sunday 9th November 2025

Interview date: Friday 14th November 2025

Make a difference for pets in need!

Our charity shop in Stratford-upon-Avon is looking for a warm and reliable Cover Supervisor where every donation and every purchase supports pets and the families who love them. Come and make a difference with every shift!

More about the role

As a Standby Shop Assistant, you will step in to provide essential support to our in-store teams, ensuring we have enough cover to keep our shop running smoothly.

You will assist with customer service, stock management, and general shop duties. With our shops open Monday to Saturday from 09:00 to 17:00 and you will help us maintain high standards of service and presentation. You will work alongside a dedicated team of staff and volunteers in a role that is both flexible and impactful.

This is a zero-hours contract, which means your hours will vary based on the shop’s needs. We are committed to paying the National Living Wage, which is currently £12.21 per hour. For this role, the total hourly rate is £13.69, including additional elements like holiday pay.

If you are excited about making a difference in a busy, supportive environment, we would love to hear from you!

Internally, this role is known as a Standby Shop Assistant.

About you

We are looking for someone who:

• Has previous experience working in a retail environment.
• Is proficient in cash handling and reconciliation.
• Has supervisory experience.
• Thrives in a customer-facing environment.
• Possesses computer literacy and administration skills.
• It would also be great if you have experience managing volunteers.

How to apply

Click the apply button below and complete the online application process before the closing date. We reserve the right to close this vacancy early should we receive an overwhelming response.

Blue Cross benefits

Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today.

In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.

Our generous benefits package includes:

• Programmes for physical and mental wellbeing support
• Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family
• Pension scheme with enhanced employer contribution
• Charity worker discounts across a variety of retailers

To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website.