Retail Cover Supervisor (Zero Hours) - Bridgnorth

Blue Cross For Pets; Bridgnorth; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading pet welfare charity in Bridgnorth seeks a Retail Cover Supervisor. You will support volunteers, ensure customer satisfaction, and maintain an attractive shop environment. The ideal candidate has retail and supervisory experience. This position operates under a zero hours contract, offering competitive pay and a vibrant work atmosphere.

Benefits

Wellbeing support programs

Free 24/7 GP access

Enhanced pension contributions

Charity worker discounts

Qualifications

• Retail experience, ideally with supervisory or management roles.
• Confident in dealing with customers.
• Organised and practical, ready to embrace daily challenges.

Responsibilities

• Support and motivate volunteers.
• Create a welcoming environment for customers.
• Maintain an appealing shop floor.
• Ensure donations are processed and ready to sell.
• Bring energy and organisation to every shift.

Skills

Retail experience

Supervisory skills

Customer service

Organisational skills

Flexibility

Job description

Retail Cover Supervisor (Zero Hours) - Bridgnorth

Application Deadline: 30 November 2025

Department: Fundraising, Comms & Engagement

Employment Type: Zero Hours

Location: Bridgnorth

Reporting To: Shop Manager

Compensation: £13.69 / hour

Description

Contract: Zero Hours Contract

Salary: £13.69 p/hour

Location: Bridgnorth, Shropshire

Closing date: Sunday 30th November 2025

As a Cover Supervisor, you’ll step in when it matters most – during busy periods, holidays, or staff absences – bringing your retail management experience to a role that’s varied, dynamic and rooted in the community.

More about the role

We’re based in a busy, tourist-friendly market town with a mixed economic demographic. While some parts of the high street have struggled, there’s still a strong mix of mid-range and independent shops, including a number of charity shops and a growing selection of cosmopolitan eateries and bars.

Our Bridgnorth shop is one of the highest-grossing Blue Cross outlets, with sales steadily increasing. We have a highly motivated team, and the shop is always presented beautifully and run efficiently – a truly high-performing team!

Customer service is at the heart of everything we do. You’ll ensure every visitor feels welcome – two-legged or four! – and that the shop is a friendly, inviting place to browse. You’ll also champion Blue Cross and the incredible work we do for pets and people whenever the opportunity arises.

On the sales side, you’ll encourage Gift Aid sign-ups, process donations, price items to maximise fundraising, and keep the shop floor looking its best. From eye-catching window displays to tidy rails and shelves, you’ll make sure everything is attractive, safe, and ready to sell.

You’ll also lead and support our amazing team of volunteers, helping the day run smoothly while keeping the atmosphere positive and fun. We are currently struggling for volunteers so your leadership and energy will be key in motivating and supporting the team.

The shop thrives on community events and enjoys a loyal base of local customers alongside visitors. Good transport links make it easy to reach from larger West Midlands towns, though note there’s no nearby free parking.

About you

You’ll bring retail experience, ideally with some supervisory or management experience, and you’re confident dealing with all kinds of customers. Flexibility is key – shifts vary, so you’ll need to jump in when needed. You’re organised, practical, and ready to embrace whatever the day brings.

Your key responsibilities:

• 🐾 Support and motivate our fantastic volunteers
• 🐾 Make every customer feel welcome (dogs included!)
• 🐾 Keep the shop floor looking great and well‑stocked
• 🐾 Ensure donations are processed, priced, and ready to sell
• 🐾 Bring energy, organisation, and a sense of humour to every shift

If you love a role that’s varied, community‑driven, and part of a high-performing shop in a lively market town, we’d love to hear from you!

How to apply

Click the apply button below and complete the online application process before the closing date. Applications will be reviewed as we receive them and interviews arranged accordingly. We reserve the right to close this vacancy early should we receive an overwhelming response.

Internally, this role is known as a Standby Shop Cover Supervisor.

Blue Cross benefits

Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today.

In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.

Our generous benefits package includes:

• Programmes for physical and mental wellbeing support
• Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family
• Pension scheme with enhanced employer contribution
• Charity worker discounts across a variety of retailers

To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website.