Retail Cover Supervisor

Blue Cross; Harrogate; On-site; GBP 60,000 - 80,000; Part time

Job summary

A charitable organization in Harrogate is seeking a Standby Shop Assistant to support instore teams by assisting with customer service and stock management. The role offers flexibility with zero-hours contracts and a competitive hourly rate of £13.69, which includes holiday pay. A strong background in retail and supervisory experience is required, along with organizational skills.

Benefits

Programs for physical and mental wellbeing support

Free access to GP via MetLife

Pension scheme with enhanced employer contribution

Charity worker discounts across a variety of retailers

Qualifications

• Previous retail experience, including supervising or managing.
• Confidence in customer interactions and flexibility in shifts.
• Organized and practical concerning daily tasks.

Responsibilities

• Provide essential support to instore teams.
• Assist with customer service, stock management, and shop duties.
• Maintain high standards of service and presentation.

Skills

Retail experience

Customer service

Supervisory skills

Organizational skills

Job description

In 2024, we opened the doors to a new shop in the centre of Harrogate to continue our mission of supporting animals in need, as well as driving forward sustainability by promoting buying items second hand. As a charity, we are incredibly lucky to receive kind and unique donations from our supporters and the funds raised through these sales play a pivotal role in supporting Blue Cross's mission: aiding sick, injured, and homeless pets and ensuring the care of over 40,000 animals each year through our rehoming, veterinary, and education programmes. More about the role As a Standby Shop Assistant, you will step in to provide essential support to our instore teams, ensuring we have enough cover to keep our shop running smoothly. You will assist with customer service, stock management, and general shop duties. With our shops open Monday to Saturday from 09:00 to 17:00 and you will help us maintain high standards of service and presentation. You will work alongside a dedicated team of staff and volunteers in a role that is both flexible and impactful.

You'll bring previous retail experience, including some time spent supervising or managing and you'll be confident working with all sorts of customers. Flexibility is important as shifts vary so you'll be happy to jump in when needed. You'll also be organised, practical and ready to get stuck into whatever the day brings.

This is a zero-hours contract, which means your hours will vary based on the shop's needs. We are committed to paying the National Living Wage, which is currently £12.21 per hour. For this role, the total hourly rate is £13.69, including additional elements like holiday pay.

If you are excited about making a difference in a busy, supportive environment, we would love to hear from you!

Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today. In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are. Our generous benefits package includes:

• Programmes for physical and mental wellbeing support
• Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family
• Pension scheme with enhanced employer contribution
• Charity worker discounts across a variety of retailers