Retail Consultant

AESOP; Greater London; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Product discount

Cycle to work

Wellness leave

LinkedIn Learning

Headspace app

Gift matching

Employee assistance

Job summary

AESOP is seeking a Retail Consultant to engage customers and guide them to products that suit their needs, welcoming them into our spaces with thoughtful, inclusive interactions.

You will demonstrate products, listen to customer requirements and contribute to a memorable, premium shopping experience, supporting the store's commercial goals and brand standards.

Qualifications

• Experience operating within a customer service role or environment.
• Effective selling skills and the ability to drive commercial outcomes.
• History of successfully participating in and contributing to a team.
• Demonstrated empathy to manage interpersonal relationships and contribute to an inclusive experience for all.
• Open mindset and curiosity to understand others and diverse perspectives.
• Strong communication and problem-solving skills.

Responsibilities

• Welcome customers into spaces and guide them to relevant products.
• Demonstrate products addressing customer needs to deliver an exceptional experience.
• Contribute to the store's commercial success through outstanding service.
• Support a welcoming, inclusive environment aligned with brand values.

Skills

Customer service

Selling skills

Team player

Empathy

Active listening

Communication

Problem solving

Job description

For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. As a global retail organisation, we offer professional development and advancement opportunities to complement career goals and aspirations.

Our approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations which stir the self and senses. The same meticulous approach is taken during our recruitment process, seeking out considered and inspired individuals with a wealth of perspectives who bring out the best in themselves and others.

We aim to strike the right balance between people, planet and profit, actively reducing our footprint on the planet that generously sustains us. So far, this journey has led us to become a certified B Corp. We are committed to building a more sustainable and inclusive society.

Role purpose

As a Retail Consultant, you embody our desire to engage, listen and guide customers to products that are relevant to them. You will welcome customers into our spaces and through intentional interactions deepen the way our products are experienced. In demonstrating products that address customer needs you will deliver an exceptional, inclusive customer experience that contributes to our overall commercial success.

What we are looking for

• Experience operating within a customer service role or environment
• Effective selling skills and the ability to drive commercial outcomes
• History of successfully participating in and contributing to a team
• Demonstrated ability to utilise empathy to manage interpersonal relationships and contribute to a positive and inclusive experience for all
• Open mindset and deep curiosity seeking to understand others, listen without judgement and act on diverse perspectives
• Strong communication and problem-solving skills
• Working knowledge of skin care and skin care industry (advantageous)
• Knowledge of hair care, body care, fragrance and home categories (advantageous)

This position is Full Time, 40 hours per week and operates an on-site working pattern. The successful candidate will have flexible availability.

What's on offer

We take a holistic approach to employment, promoting professional development, career growth, employee wellbeing initiatives and encouraging deep connections with the local community through the Aesop Foundation, volunteering and matched giving programs. Employee benefits include -

• Up to 50% product discount and bi-annual complimentary product allocation
• Cycle to work scheme
• Summer wellness leave options and paid volunteering allowance for all employees
• In-house Product and Core skills training
• Competitive bonus opportunity based on personal performance and commission opportunity based on Store performance
• Suite of options to aid development, including complimentary access to LinkedIn Learning
• Access to employee assistance programmes and complimentary subscription to Headspace mindfulness app
• Matched Gifting Policy - where every £ raised by employee for any registered charity will be matched by the Aesop Foundation

Aesop is committed to attracting, developing and retaining the very best people by offering a creative and inclusive workplace where talent is truly recognised and rewarded. We are committed to promoting inclusion for all with the belief that diversity, inclusion and belonging plays an important role in the success of our organisation. We actively encourage everyone to consider becoming a part of our journey.