Retail Communications Manager

ASTRID & MIYU; City Of London; On-site; GBP 35,000; Full time

Job summary

A dynamic jewellery brand is seeking a Retail Communications Manager to enhance communication between their support office and stores. This role demands creativity in messaging, a strong retail background, and the ability to juggle various priorities. Join a team that champions growth and collaboration in a hybrid work environment.

Benefits

Bonus

Sustainability initiatives

Qualifications

• Experience in retail, ideally as a Store Manager to understand shop floor communication.
• Ability to juggle multiple priorities effectively.
• Confidence in creating engaging content across various formats.

Responsibilities

• Serve as the communications link between support office and stores.
• Coordinate store queries and provide concise responses.
• Develop tools to streamline communication and reduce information overload.
• Gather feedback to improve communication strategies.

Skills

Clear communication

Retail experience

Strong organization

Digital tool proficiency (Google Slides, Canva, Asana)

Collaborative style

Proactive mindset

Job description

The A&M Mission

We're more than just a jewellery brand, we're on a mission to revolutionise the jewellery experience.

Values & Culture

At A&M, our values aren't just words - they're the heartbeat of how we show up, every single day.

Grow Together. Celebrate Each Other. Break All Boundaries.

We're a company fuelled by growth, recognition, and pushing beyond the expected. We move fast, think big, and believe that progress is a shared journey. We champion one another's wins and show up with support when it counts - because when one of us grows, we all do. If you're inspired by collaboration, driven by curiosity, and energised by celebrating others, you'll thrive here at A&M.

Location: London, Hybrid (minimum 2 days a week in the office).

Salary & Benefits: £35,000 + bonus. See more on our benefits here.

Our Commitment: Sustainability starts with us. From community work, caring for our suppliers and educating and supporting our team. See our commitments here.

Retail Communications Manager Mission

To be the heartbeat of communication for our stores, bringing the right messages to life at just the right moment - delivered in ways that spark action, cut through the noise, and feel exciting to engage with. Every store should feel connected, confident, and empowered, so they can shine in what they do best: creating unforgettable experiences for our customers.

How you'll drive success

• You will be the trusted and reliable communications link between our support office and stores - the filter for all comms between these teams
• Act as the first point of contact for store queries, & go to person for all store comms, providing clear and concise responses
• Coordinate and streamline communications - VM guidelines, operational requests & updates, product training, promotions, PX comms etc
• Work with key stakeholders to keep all manuals, guidelines, frameworks up to date and easy to access
• Develop simple, engaging tools (weekly updates, store packs, trackers, calendars) to reduce noise and avoid information overload
• Support the smooth roll out of store initiatives by ensuring stores have the right instructions, tools and timelines at the right time
• Gather store feedback, summarise insights, and share back with Support Office teams to improve how we communicate

What you'll need to thrive

• A love for clear and creative communication - you know how to make a message land
• Retail experience, ideally as a Store Manager so you understand how communication works on the shop floor
• Strong organisation, structured thinking and attention to detail, with the ability to juggle multiple priorities at once
• Confidence using digital tools like google slides, canva, asana & ability to create visually engaging communication - written, audio and video
• A collaborative and approachable style, you love to build positive relationships
• A proactive, solutions and growth mindset, you spot gaps and are always searching for better ways to do things

The Interview Process and Candidate Experience

1. Life Story & Values - a 30 min video call with our Talent Team for us to get know each other better, asking questions inspired by our three core values
2. Experience Interview - a slightly longer video call for you to meet your manager and discuss your skill‑set and experience for the role
3. Final Interview - 1 hour in person task interview to complete and present

Feedback

We're committed to creating the best candidate experience we can for you. You'll receive feedback over the phone or email at every stage in the process once you've had an interview so that we can set you up for success and help fuel your growth.