Retail & Cellar Supervisor

Arena Racing Company; Rolleston CP; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading entertainment company in Rolleston CP seeks a Retail and Cellar’s Supervisor to manage catering and retail operations at Southwell Racecourse. Candidates should have a background in food service management and proven commercial success. This role involves significant accountability for driving revenue and ensuring excellent customer service in a diverse environment.

Benefits

2 Annual Members passes

Hotel Discounts and Complimentary Golf

Annual leave starting at 22 days

Qualifications

• GCSE Grade C (equivalent) or above in Math and English.
• Level 3 Food Safety Qualification required.
• Proven track record and experience in a similar role.

Responsibilities

• Assist the Catering team in implementing catering strategy.
• Manage all retail operations including food and beverage.
• Support planning of all rotas across the operation.

Skills

High level of interpersonal skills

Computer literate

Proven track record of delivering commercial success

Understanding of principles of change management and customer service

Education

GCSE Grade C or above in Math and English

Level 3 Food Safety Qualification

Personal Licence

Tools

ARC EPOS System

Job description

Overview

Southwell Racecourse & Golf Club is located in the town of Southwell near Newark. It is one of six all-weather racecourse tracks in the UK and offers racing on both All-Weather and Turf surfaces throughout the year. The venue is also home to Southwell Golf Club, which features two contrasting nine holes, including the signature hole: the 7th, a 138-yard par 3 with an island green.

Work Perks of being a Grounds person with us at ARC…

• 2 Annual Members passes, giving access to over 1500 racedays
• Hotel Discounts and Complimentary Golf
• Annual leave starting at 22 days increasing up to 28 in line with length of service
• Pension & Group life assurance schemes
• Healthshield – including 24hr GP & EAP
• …and so much more!

About the role

The Retail and Cellar’s Supervisor will be an integral part of the catering and events team that deliver sustainable growth through enhanced revenue generation, improved service delivery and deliver cost savings and through maximising commercial opportunities.

Key duties

• To assist the Catering team in the implementation and delivering of the catering strategy at Southwell Racecourse and Golf Club.
• The development and management of all retail operations, to include food, beverage, bar and concession operations; this will include pre-race day set up and break down along with live event operation and close/clean down of all retail areas.
• Be Creative and have accountability for driving spend per head, monitoring this per race meeting and suggesting opportunities to constantly improve and increase sales.
• Support with planning all rotas to cover event build up, operation and breakdown with appropriate personnel across the multi-site operation, ensuring costs are within financial targets and budgets.
• Liaise with sales executives to plan, monitor and develop the catering information for racing and non-racing information.
• Lead all volume operations and take personal accountability for supporting key account client requirements in both the planning and execution of events.
• To personally lead from the front, demonstrating proactive techniques in the management of the ARC EPOS System across all aspects of the platform defined by the Head of Group Catering & Events.
• Support with planning and overseeing all variable labour costing for events, hospitality and retail, maintaining budgeted restrictions.
• Support the Golf Club with the role described.

Qualifications

• GCSE Grade C (equivalent) or above in Math and English
• Computer literate
• Level 3 Food Safety Qualification
• Personal Licence
• Proven track record and experience in a similar role
• Knowledge of Food and Beverage service and commodities
• High level of interpersonal skills
• Proven track record of delivering commercial success, implementing change and seeking new opportunities
• Understanding of principals of change management and customer service
• Business and strategic planning experience
• Sound IT and business systems literacy skills

Equality, Diversity and Inclusion

At ARC, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We welcome people from all backgrounds, ethnicities, cultures, and experiences. We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

If you have a disability that requires reasonable adjustments, please let us know; we will ensure that individuals with additional needs are provided reasonable adjustments to participate in the job application or interview process and to perform essential job functions.

We understand the value that diversity brings to our business and we are striving to create a working environment that is inclusive, psychologically and physically safe and ensures everyone can be heard and valued for their contributions. We are committed to making a consistent, top-down effort to be role models on what diversity, inclusion and belonging means in society.